Job description
Job Title: Support Project Manager – Government SaaS Implementation
Location: Remote (Virginia-based preferred)
Type: Full-Time or Contract
Reports To: Lead Project Manager
Role Summary
The Support Project Manager ensures internal execution stays on track by managing Jira boards, leading Agile ceremonies, coordinating QA and UAT readiness, and maintaining customer documentation. This role works closely with the Lead PM to enforce delivery structure and prevent issues before they impact milestones.
Key Responsibilities
Lead daily standups, sprint planning, retrospectives, and sprint reviews
Collaborate with SMEs to turn business requirements into user stories
Manage Jira boards, backlog grooming, and sprint commitments
Track documentation dependencies and maintain organized Box folders
Coordinate sandbox refreshes, user access provisioning, and staging environment syncs
Assist with QA cycles and prepare structured UAT test plans
Track UAT results using Monday.com and the internal Testing App
Identify enhancement vs. defect requests and route through change control
Maintain internal project trackers and assist in risk escalation
Qualifications
3+ years in project coordination or support PM roles
Experience in SaaS delivery, Salesforce preferred
Hands-on experience with Agile tools like Jira, Confluence, Monday.com
Familiarity with government project dynamics and stakeholder coordination
Excellent task coordination, documentation, and follow-through skills
Scrum Master certification a plus
Willingness to travel onsite as needed throughout the project lifecycle, including milestone reviews, UAT coordination, go-live support, and stakeholder alignment meetings. Travel requirements may exceed 1–2 days per month during critical project phases
Comfortable enforcing SOW scope and managing milestone support deliverables
Ability to distinguish between support issues, enhancements, and defects
