System Automation Engineer

Job description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next System Automation Engineer (L2).

About the job

This position is needed to help build an scalable platform that allows our Network team to manage and operate our Network Infrastructure. You’ll work with a passionate, versatile, and collaborative team, tackling tough problems as we continue to expand our infrastructure. Additionally, you’ll have the opportunity to implement architectural solutions that will enable us to achieve our goal of being the world’s most trusted engagement platform.

As a member of our Network Infrastructure Platform team, you will be directly responsible for helping build our network platform services and APIs. You will have the opportunity to build and integrate high standard tools for managing our global network.

Responsibilities

In this role, you’ll:

• Work in a small, high-impact, multi-talented engineering team.
• Collaborate with Product Managers, Architects and other Engineers to tackle complex problems in distributed computing and infrastructure management.
• Build and operate your team’s services in a distributed production environment in the DevOps model.
• Ensure a high quality by applying gold standards and different kinds of performance testing.
• Apply Agile methodologies to continuously deliver value to the customers.
• Rapidly acquire new technical skills and knowledge in a fast-paced, high-delivery environment
• Demonstrate effective communication by authoring and reviewing design documents, runbooks, and other service documentation, and keeping a good record of changes in the systems.
• Positive attitude, and aptitude to learn and execute quickly in a small team.
• Become part of the on call rotation for the team.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Proficiency with one or more programming languages: Python, Java and Go preferred.
• Experience with different architectures and services running on public cloud infrastructure at scale (AWS preferred) using automation to support deployment, scaling, monitoring, and management.
• ​​Deep familiarity with Linux (CentOS/RHEL or Ubuntu preferred), bash scripting, service configuration and management.
• Experience in deployment tools and frameworks, with an understanding of continuous deployment processes (ex: Git, Buildkite, CircleCI, Github Actions).
• Strong understanding of networking concepts and internet application fundamentals (TCP/IP, DNS, SSL, load balancing, etc)
• Effective and assertive communication and strong collaboration skills.
• Skills to work independently with multiple global teams, developing, configuring, deploying, and operating the global infrastructure for Twilio Network’s Platform blending operational excellence with development best practices.
• Bachelor’s degree required, or equivalent experience.
• 1+ years of experience in a DevOps/Software Development environment.

Desired:

• Operational experience in complex distributed systems, including experience with SLO/SLAs towards high availability and reliability goals.
• Experience building and managing systems with tools including Kubernetes, Chef/Ansible/Puppet, Kafka, Docker, and Terraform.
• Experience operating large scale systems and media services in production across multiple regions or data centers in a cloud platform or enterprise scale environment.

Location

This role will be remote and based in Atlanta, USA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $114,600  - $143,300.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $121,400 - $151,700.
• Based in the San Francisco Bay area, California: $134,800 - $168,500.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information

Applications for this role are intended to be accepted until May 30th 2025, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].