Job description
Company Description
At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark.
Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.
Job Description
Overview
At Intelerad, we’re driven by a powerful purpose: to help medical professionals deliver timely, accurate diagnoses that change lives. As a System Support Analyst I, you’ll be at the front line of that mission, guiding our healthcare partners through complex technical issues, optimizing system performance, and ensuring their critical medical imaging tools operate seamlessly.
This is not just a support role it’s a chance to impact global patient care, develop deep technical expertise, and work alongside a team that thrives on innovation, collaboration, and purpose.
Key Responsibilities
- Deliver high-quality technical support for both server-side and client-side applications in complex medical imaging environments.
- Respond to client inquiries via phone and ticketing systems, while proactively monitoring installations and identifying potential issues before they escalate.
- Prioritize and manage tasks in line with service level agreements (SLAs), escalating incidents to the appropriate teams when needed.
- Analyze and troubleshoot integrated environments involving Linux servers, Windows workstations, databases, and network infrastructure.
- Perform remote diagnostics using tools like SSH and VPN to investigate and resolve technical problems.
- Execute SQL queries and conduct database maintenance on platforms like MySQL, PostgreSQL, and Sybase.
- Edit configuration files and scripts on Linux servers to fine-tune system performance and reliability.
- Serves as a client advocate through product and implementation improvement collaboration.
- Log and document all activities and outcomes using ITSM platforms (e.g., ServiceNow, Jira) to ensure transparency and knowledge sharing.
- Continuously contribute to our knowledge base, support tools, and internal documentation.
- Participate in on-call rotation.
Qualifications
Required:
- Bachelor’s degree in Computer Science or a related technical field, or equivalent work experience.
- 3+ years in a technical support or systems administration role with a strong Linux background.
- Solid experience in remote troubleshooting (SSH, VPN tunnels) and diagnosing system/network issues.
- Working knowledge of SQL databases (MySQL, PostgreSQL, Sybase).
- Familiarity with Windows environments (basic workstation configuration and troubleshooting).
- Strong communication and client-facing skills, with a passion for solving problems and delivering solutions.
- Excellent time-management, analytical, and organizational skills.
Preferred:
- Experience in the healthcare IT or medical imaging industry (e.g., PACS, RIS, DICOM, HL7).
- Hands-on experience with the deployment and integration of Healthcare IT solutions in On-Premises, Hybrid, and Cloud environments.
- Exposure to scripting languages like Python, Perl, or Shell for automation and system management.
- Familiarity with networking concepts including TCP/IP, IPSec, and VPN technologies.
This job description may not be inclusive of all assigned duties and the scope of the job may change as necessitated by business demands.
Additional Information
All your information will be kept confidential according to EEO guidelines.
All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.
#LI-REMOTE
The base pay for this position ranges from $64,000/year to $85,000/year within any geographic market in the USA. Pay may vary depending on job-related knowledge, skills, and experience. Intelerad is a total compensation company. Pay is dependent on the position offered. Bonus and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, retirement, PTO, and/or other benefits.
Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment
