Job description
Description
We are seeking a highly skilled and dedicated System Administrator to provide desktop IT support to internal users. In this role, you will collaborate with our IT and Engineering teams to resolve a range of issues, including security, networking, and application challenges. You will be responsible for supporting both hardware and software needs, ensuring a seamless technology experience for our employees.
Key Responsibilities:
Desktop Support: Provide comprehensive desktop support, including troubleshooting hardware, software, and phone issues for internal users.
Onboarding & Offboarding: Manage the onboarding and offboarding processes for all employees.
MDM Administration: Administer and manage the company’s Mobile Device Management (MDM) solution.
Application Support: Offer support for the background screening application and other company-specific applications.
Active Directory Management: Administer and maintain Microsoft Active Directory, ensuring proper user access and security protocols.
User Education: Educate internal users on the use of hardware and software to enhance their productivity.
Vendor Coordination: Collaborate with external vendors to resolve any software issues that may arise.
Networking: Troubleshoot and support network setup and issues to ensure smooth connectivity across the company.
Security Evaluation: Contribute to the evaluation and improvement of network and company security measures.
Ticket Management: Participate in routing and resolving application-related support tickets in collaboration with the Engineering team.
License Management: Maintain site licenses for software across the department and organization.
Team Collaboration: Work with team members to troubleshoot and support hardware, software, and IT infrastructure needs.
Project Assistance: Assist in executing technology-related projects, including application deployments and testing.
Telecommunication Support: Administer the company’s communication systems, including telecom, email, and chat.
Security Team Involvement: Actively participate as a member of the security team.
Service Requests & Trouble Tickets: Address and resolve service requests and trouble tickets according to established Service Level Objectives (SLOs) and Service Level Agreements (SLAs).
Business Continuity & Disaster Recovery: Assist in defining, implementing, and maintaining business continuity plans, disaster recovery procedures, and backup protocols.
Hardware & Software Management: Assist with the installation, administration, and management of hardware, software, and peripheral components.
Technical Solutions: Analyze business needs and recommend appropriate technical solutions.
Quality Service: Maintain high service quality by enforcing organizational standards and processes.
SLA/SLO Compliance: Ensure all tasks meet SLA and SLO standards as defined by management.
Other Duties: Perform other duties and responsibilities as assigned.
Education: High School Diploma or equivalent (Bachelor’s Degree preferred).
Experience:
- 4+ years of experience in PC troubleshooting, Network+, and Security.
- 4+ years of experience in a help desk or related role, providing support for hardware and software solutions.
- Proven ability to explain technical solutions to non-IT professionals.
- Advanced knowledge of Office 365 and Microsoft Office applications.
- Basic knowledge of Microsoft Active Directory.
Skills:
- Strong interpersonal skills with a friendly and approachable demeanor.
- Ability to multitask and adapt quickly in a fast-paced environment.
- Highly organized with strong attention to detail and the ability to prioritize effectively.
- Team-oriented with a servant leadership mindset and entrepreneurial spirit.
- Strong communication skills with the ability to collaborate effectively across teams and departments.
Preferred:
Experience with cloud-based networks and Unix shell.
CRM and VOIP experience.
Call center support experience.
System Requirements
At least 15mbps for main internet and at least 10mbps for backup
A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
Note: Back-ups should still be able to function when there is a power interruption
A webcam
Noise-canceling USB Headset
Quiet, Dedicated Home Office
Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
