Talent Development Manager

Job description

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

Position Overview:

The Talent Development Manager is a critical leadership role responsible for designing, implementing, and managing corporate-wide talent development strategies and programs for Iterable. Reporting directly to the CPO and serving as a key member of the People Leadership Team, this individual will shape the future of our workforce by overseeing our talent & performance review process, management and leadership development initiatives (including our Manager Commitments), our dedicated development program for Iterators, and our overall learning and development ecosystem. This role requires designing scalable development solutions suitable for our globally distributed workforce. The ideal candidate is passionate about cultivating talent, actively fostering our Growth Mindset value through continuous learning, and driving Iterator growth at all levels.

One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.

Responsibilities:

1. Talent Review Process:

   • Partner with our head of PBPs to design, execute, and take part in the continuous improvement of the company-wide talent review and succession planning processes.
   • Ensure processes are fair, consistent, and effectively identify high-potential talent and development needs across the organization.
   • Partner with People Business Partners and senior leaders to facilitate talent discussions and ensure actionable outcomes.

2. Performance Review Process

   • Iterate, execute, and lead the continuous improvement of the company-wide performance review process
   • Ensure processes are fair, consistent, and effectively links to our pay for performance philosophy

Partner with Total rewards to ensure a link between rewards and performance

1. Management Development:

   • Develop, implement, and manage comprehensive development programs for managers at all levels, focusing on core leadership competencies, coaching skills, and performance management, aligned with Iterable’s values.
   • Develop and implement our “Manager Commitments” framework into development initiatives and performance expectations for our leaders.
   • Identify and curate resources, workshops, and experiences to build leadership capability pipeline.

2. Iterator Development Program:

   • Own and evolve the dedicated development program for our Iterators, ensuring it aligns with career pathing frameworks, skill needs, and individual aspirations.
   • Promote program participation and measure its impact on Iterator growth, engagement, and retention.
   • Identify opportunities to enhance or expand the program based on feedback and organizational needs.

3. Learning & Development (L&D) Strategy:

   • Develop and execute a holistic L&D strategy that supports business objectives and strongly reinforces our Growth Mindset value.
   • Conduct needs assessments to identify skill gaps and learning priorities across the organization.
   • Source, develop, and/or curate high-quality, scalable learning content and delivery methods suitable for a distributed workforce (e-learning, workshops, coaching, blended learning).
   • Manage the L&D budget, vendor relationships, and learning management system (LMS) or other learning platforms.
   • Establish metrics to evaluate the effectiveness and impact of L&D programs.

4. Culture Cultivation:

   • Act as a visible champion for a continuous learning culture, promoting resources and encouraging participation in development opportunities among all Iterators.
   • Integrate the Growth Mindset philosophy into all talent development initiatives and communications.
   • Partner with Internal Communications to highlight learning successes and opportunities.

5. Leadership & Collaboration:

   • Serve as an active member of the People Leadership Team, contributing to the overall People strategy and initiatives.
   • Collaborate closely with People Business Partners, department heads, and senior leadership to understand development needs and ensure program alignment and scalability.
   • Utilize data and analytics to inform program design, measure progress, and report on ROI.

Qualifications:

• Progressive experience in Talent Management, Learning & Development, or Organizational Development, with a proven track record of designing and implementing programs for a distributed workforce.
• Alternatively, equivalent experience gained in a People Business Partner role where the candidate had significant, hands-on responsibility for designing and implementing talent review, leadership development, or broad L&D programs.
• Proven experience designing, implementing, and managing large-scale talent programs such as talent reviews, succession planning, leadership development, and employee development initiatives.
• Strong understanding of adult learning principles, instructional design methodologies, and various learning delivery formats suitable for diverse, remote/hybrid audiences.
• Experience facilitating engaging workshops and training sessions (both virtual and in-person) for diverse audiences, including senior leadership.
• Excellent program and project management skills with the ability to manage multiple initiatives simultaneously in a fast-paced environment.
• Strong analytical skills with experience using data to drive decision-making and measure program effectiveness.
• Exceptional communication, interpersonal, and influencing skills, with the ability to build relationships at all levels of the organization.
• Demonstrated passion for Iterator development and fostering a culture of continuous learning and Growth Mindset.
• Experience working effectively as part of a leadership team.
• Proficiency with HRIS, LMS, and talent management software is desirable.

Key Competencies:

• Strategic Thinking
• Program Design & Management (with focus on Scalability)
• Leadership & Influence
• Collaboration & Relationship Building
• Communication (Verbal & Written)
• Facilitation Skills (Virtual & In-Person)
• Data Analysis & Interpretation
• Adaptability & Resilience
• Passion for Development & Growth Mindset

What We Offer:

• Opportunity to make a significant impact on talent development at a leading AI-powered customer engagement platform.
• A key leadership role reporting directly to the CPO within a values-driven company.
• A collaborative and supportive People team environment.
• Competitive compensation and benefits package
• A culture that embodies Trust, Growth Mindset, Balance, and Humility.
• A collaborative working “pod model” that allows for more cross-collaboration and agile ways of working

Perks & Benefits:

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation

The US base salary range for this position at the start of employment is $110,500 - $168,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

Recruitment Disclaimer:

Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:

• Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.
• Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).
• Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.

You may see all job vacancies on our official Iterable channels:

• Official Iterable website, Careers page: https://iterable.com/careers/
• Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/

Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at [email protected] upon receiving a suspicious job offer.

Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.