Job description
First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.
Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.
Your Title: Team Lead, Funding Quality Assurance
Your Location: Remote/Anywhere within the US
You Report To: Funding Manager
Learn more about our awesome Funding Department
About the Opportunity:
First Help Financial, voted and certified as a “Great Place to Work” by our workforce for the fifth year in a row, is adding a new partner to our Funding department to accommodate our remarkable growth!
What you will do:
Your responsibilities include but are not limited to:
- Leads QA team associates by ensuring team executes daily audits accurately and precisely.
- Monitors individual audit quality by conducting monthly reviews of completed audits performed by team members.
- Utilizes analytical data to ensure the Quality Assurance team meets monthly Key Performance Indicators (KPIs) and metrics, including audit goals, efficiency, and quality standards.
- Handles escalated deal return rate disputes by funders ensuring audit was performed following system integrity and audit parameters.
- Evaluates, tests, and refines audit procedures within established parameters to ensure fairness and regulatory compliance, including updating and maintaining audit parameters as processes and procedures evolve.
- Provides coaching and training to Quality Assurance Associates to foster their professional development and enhance team performance.
- Documents return audit results to allow us to improve areas of deficiency (areas of improvement).
- Details and monitor DRR (Deal Return Rate) metrics to track the progress and outcomes of the funding process working together with associate managers to improve funding overall performance.
What you bring:
- 2+ years of experience within funding originations at FHF which include QA duties or quality control history in a call center, the mortgage industry, or similar environment.
- Comprehensive expertise in FHF audit guidelines and procedures
- Travel at least twice per year for company training is required.
- Participate in company office weeks to engage with Quality Assurance associates and promote a collaborative team environment.
- Strong leaderships skills and interpersonal skills.
- Loan documentation review experience within a Loan Operations environment preferably in a lead/manager role.
- Possesses a working knowledge of loan origination documents within the auto industry preferred.
- Must be well organized to keep records on employee performances that are easily accessible, especially for Mid-Year/End-of-Year reviews.
- Strong analytical and organizational skills with great attention to detail.
- Strong verbal and written communication skills.
- Strong organizational, analytical, and problem-solving skills.
- Ability to multitask in a fast-paced environment.
FHF Benefits:
- Great Perks – We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us.
- Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
- Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.
Diversity and Inclusion
FHF is committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.
