Technical Implementation Analyst

Job description

Juvare is a SaaS software company focused on developing innovative enterprise resilience solutions for government agencies, corporations, healthcare providers, and higher education. Juvare solutions have supported over 500,000 emergency response incidents in all 50 states and 20 countries worldwide. Juvare helps our clients prepare, connect, and respond to protect people, property, and brands.

Reports To: Technical Delivery Manager

Location: Washington DC Metropolitan Area

Overview:

We are looking for technologists who want to use their front-end development skills to implement, configure, and create workflows that improve emergency response and make the world a safer and more resilient place. Our team works from our Atlanta office or remotely. This is a client-facing, individual contributor role. We want team players who have a passion for problem solving and learning, and embrace our core values:

1. Client Focused: Maximize positive client impact.
2. Courageous: Be bold. Speak up. Take action.
3. Curious: Embrace the art of the possible.

Juvare is a worldwide leader in emergency preparedness and critical incident management and response technology. Juvare means “to help”. Our solutions empower government agencies, corporations, healthcare facilities, academic institutions, and volunteer organizations to leverage real-time data to manage incidents faster and more efficiently, protecting people, property, and brands. Juvare is an AWS partner, certified in Public Safety and Disaster Response.

Job Summary:

As a Technical Implementation Analyst at Juvare, you’ll put your web developer skills into practice as part of our Client Experience team. In this experienced front-end developer role, you’ll work side by side with clients to customize and configure our process driven software solutions including WebEOC® , Unified Command Platform, and Juvare Exchange. You will wear many hats and possess a unique combination of technical skills and business acumen as well as a do-what-it-takes attitude. Along the way, our experienced team will mentor you on the nuances of emergency management and you will develop advanced knowledge of the world’s leading crisis and emergency management solutions!

Responsibilities:

• Use web/front-end developer skills (HTML5, CSS, JavaScript, JQuery, etc.) to configure and customize Juvare solutions to meet specifications provided by the client and/or the solution architect.
• Proficiently use reusable common components in solution library.
• Update reusable common components in solution library as needed.
• Deploy code using CI/CD best practices independently.
• Execute solution design in partnership with solution architect.
• Design solutions to meet security, compliance, scale, reusability, and sustainability expectations.
• Support client meetings without supervision from Sr. TIA or Manager.
• Document solution requirements and client requests as needed. Take responsibility for knowledge transfer to the project team.
• Escalate appropriately for assistance from a Sr. TIA or a Solution Architect when client requirements may lead to technical and practical limitations.
• Document the final as-built configuration following the completion of a project or implementation independently.
• Perform quality control and testing activities independently. Independently perform application debugging.
• Understand and adhere to technical standards. Identify best practices that can be leveraged to update technical standards.
• Actively participate in Agile ceremonies.
• Deliver client training as needed and assist in creating client training material.
• Test and deploy API.
• Maintain familiarity with JX Connectors.
• Conduct Peer Reviews and provide feedback on coding standards and best practices.

Qualifications and Experience:

• 5+ years experience in US Department of Defense Service required
• Bachelor’s degree strongly preferred
• 5+ years web development experience using JavaScript, jQuery, HTML5, CSS, JSON, XML, XLST, and third party libraries
• 2+ years’ experience in client-facing role
• 1+ years’ experience in writing test cases
• 1+ years’ experience in debugging and troubleshooting technical issues
• 1+ years’ experience in working with Agile Scrum or Agile Kanban teams
• 1+ years’ experience with Git and Source Control Management Software (such as GitLab, Microsoft Azure DevOps, Subversion (SVN), etc.)
• Familiarity with OWASP and experience with web security
• Experience with Jira and Confluence, or similar commercially available software
• Certified as a Professional WebEOC Administrator or ability to secure certification within 12 months of start date
• Experience with public sector (Federal, DoD, State) IT strongly preferred.
• Public Trust Clearance or ability to pass an SF-85 background check and obtain a Public Trust Clearance required.

Skills/ Knowledge Requirements:

• Proficiency in HTML5, CSS, JavaScript
• Familiarity with jQuery, JSON, XML, XSLT
• Proficiency in using libraries
• Experience with Microsoft SQL Server or other relational databases
• Experience with RESTful services and APIs
• Experience with Material Design and/or Bootstrap
• Proficient in using Source Control and CI/CD best practices.
• Proficiency in unit testing and experience with automated testing
• Prior experience implementing software
• Comfortable and confident in speaking with clients
• Ability to translate client business outcomes into technical solutions
• Superior analytical and problem-solving skills
• Professional verbal, written, and presentation skills
• Self-starter and self-motivated with ability to perform effectively in a team environment
• Ability to communicate clearly with teammates and meet deadlines
• Familiarity with emergency management a plus
• Ability and willingness to travel up to 25%
• Able to productively manage ambiguity and shifting requirements from clients.

Additional Information:

This position requires access to information that is controlled by the Export Administration Regulations (“EAR”).  A candidate must qualify as a “U.S. Person” or be otherwise eligible to access EAR covered materials through an EAR exception or license.  A “U.S. Person” as defined by the EAR includes a U.S. Citizen, U.S. national, lawful permanent resident, refugee, or asylee.

Candidates may be required to undergo an SF-85 background check for certain government-related projects.

EEO Statement

Juvare is deeply committed to building a diverse and inclusive team. We believe in equal opportunity for all applicants and encourage individuals from underrepresented groups in technology to apply. As an equal opportunity employer, we celebrate diversity and are committed to building and maintaining a diverse and inclusive workforce. All qualified applicants and employees will receive consideration for employment regardless of—and will be free from discrimination on account of—their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, physical condition, developmental disability, genetic information, or any other category protected under applicable law.

Any individuals with a disability requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to [email protected] . The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.

Affirmative Action: Juvare’s Affirmative Action Plan advances our principles of equal opportunity and supports that goal by enlarging our talent pool.