Job description
The Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.
PLEASE NOTE - You must reside in Costa Rica to be considered for this position. Candidates living in other countries cannot be considered at this time.
Technical Implementation Consultants are a customer focused leader who work hand-in-hand with the Implementation Consultants and Specialists to implement products and solutions that require a higher level of technical knowledge (i.e. Web Services, TMS, APIs, SMS products and additional product integrations) for new and existing clients. Expert technical knowledge and enthusiasm for client success are cornerstones of this role.
#CostaRica
What your impact will look like here
- Lead and manage multiple Granicus technical product implementations and solutions on schedule and with high quality
- Advocate and evangelize “best practice” approaches to client set ups to ensure long term success and value for Granicus clients
- Ensure implementations meet client specific missions and solve core challenges around effective, efficient and engaging communications
- Clarify and drive implementation commitments
- Develop training and implementation documentation for customized implementations
- Conduct system training for client administrators and developers when applicable
- Establish and maintain clear chains of accountability within Granicus and client organizations
- Maintain project plans and other forms of communications regarding status and issues for assigned engagements.
You will love this job if you have
- Experience implementing and managing complete technical projects with large organizations
- Passion for public sector success
- Client focus – able to understand what drives customer needs
- Excitement for managing multiple simultaneous projects in a fast-paced environment
- World class problem solving skills
- Excellent communication skills via multiple formats (oral and written)
- Successful facilitation of technical implementations
- Project Management, preferably with public-sector clients
- BA/BS degree or equivalent
- Expertise with Web 2.0, social media and web Interactive capabilities, including digital communication options (email, SMS, RSS, etc.)
- Advanced knowledge of PHP, WordPress, JavaScript/jQuery, mobile aps, Web Services, HTML5, APIs and other web technologies a plus
- Examples of Likely Performance Metrics:
- Customer Satisfaction (measured via post-implementation survey)
- Project profitability (budgeted effort - actual effort)
- Command Skills demonstrated across backlog (measured by “on track” vs “off track” projects)
- Meet or exceed established Key Performance Indicators (number of projects managed per year, average days to launch as defined by complexity, use of best practices
- Expert technical product knowledge
SECURITY REQUIREMENT
Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company’s information security program.
Every day, Granicus helps organizations at all levels of government in the United States, UK, and Europe become more transparent with their information, more efficient in their workflows and more collaborative with the public, which ultimately helps drive better outcomes for the people these organizations serve.
Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!
Security and Privacy Requirements
- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company’s information security program.
- Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.
The Team
- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
The Culture
- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
a part of our journey.
- A few culture highlights include – Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
sometimes difficult issues ranging from mental health to work-life balance and current affairs.
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee
population
The Impact
- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.
Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.
