Job description
Description
Technical Implementation Specialist (a) – SaaS Aviation Service Management
About Us At LimeFlight, we’re revolutionizing inflight service management with an innovative SaaS solution, helping airlines significantly reduce food waste, fuel consumption, operational costs, and CO₂ emissions. Our vision is clear: creating a sustainable, zero-waste future for aviation. Join our agile, fully remote team, dedicated to making a meaningful environmental impact through cutting-edge technology.
Role Overview
As a Technical Implementation Specialist, you’ll play a key role in supporting our airline clients during onboarding and integration. You will act as the technical point of contact for customer implementations, helping ensure a seamless and independent onboarding process for every client.
Key Responsibilities
Support new and existing customers in the technical setup and integration of LimeFlight, ensuring smooth and efficient onboarding.
Participate in integration calls to understand customer needs and provide clear technical guidance.
Write, maintain, and own technical customer-facing documentation.
Assist customers in feeding data into the LimeFlight system using FlatFiles and APIs, ensuring data accuracy and consistency.
Act as a first line of support for technical integration issues, troubleshooting and resolving problems.
Liaise between customers and backend developers when advanced technical input is needed.
Collaborate with the product and development teams by relaying customer feedback and suggesting product improvements.
Assist in migrating customers to new versions of the LimeFlight API and deprecating older versions.
Stay informed on industry best practices and LimeFlight’s evolving product ecosystem.
What will make you successful
You have a degree in Computer Science, IT, or a related technical field.
You bring hands-on experience with API integration, technical support, or implementation of SaaS solutions.
You are confident in working with RESTful APIs, and ideally, familiar with structured data handling (CSV/FlatFile formats).
You are detail-oriented, structured, and able to communicate clearly with both technical and non-technical stakeholders.
You thrive in customer-facing roles and enjoy problem-solving in collaboration with users.
You’re empathetic, reliable, and motivated to make complex integrations work seamlessly.
Experience in airline operations or flight management systems is a plus.
Why LimeFlight
Join LimeFlight’s fully remote, mission-driven team dedicated to pioneering sustainable inflight service management. Work on innovative technology solutions with global impact, collaborate within a diverse, international environment, and continuously enhance your skills through ongoing learning opportunities.
Experience an engaging, dynamic company culture that values your contributions, creativity, and commitment to shaping a zero-waste future for aviation!
