Job description
Enformion is a dynamic and innovative data and analytics company that assists digital marketplaces in fraud prevention, risk management, seamless user onboarding, and fostering trust between shoppers and merchants. Our AI-powered solutions leverage extensive data intelligence and advanced behavioral analysis, enabling continuous monitoring for emerging risk indicators.
At Enformion, our clients’ success is the foundation of our own. Anchored by our core values — Partnering for Success and Quality You Can Trust — we deliver reliable, scalable data and technology solutions tailored to meet each client’s operational needs.
We’re seeking a Technical Onboarding Specialist to join our Customer Success team, supporting our Enterprise and Strategic Accounts. This is an exciting opportunity to play a critical role in shaping and launching a new onboarding program within our organization. In this role, you’ll own the onboarding experience for our most high-impact clients, ensuring seamless implementation of our solutions while identifying opportunities to enhance onboarding processes, tools, and best practices.
This is a hands-on, client-facing position suited for someone who thrives in fast-paced, collaborative environments, enjoys working directly with clients, and is skilled at managing technical integrations, operational workflows, and cross-functional projects.
Salary
$75K - $85K
Key Responsibilities
Client Onboarding & Deployment
- Serve as the primary point of contact for Enterprise and Strategic clients throughout the onboarding and deployment phases, ensuring an organized, responsive, and professional experience.
- Gather and document client requirements, manage configuration of API access profiles, oversee SFTP/batch setups, and coordinate technical and operational readiness tasks.
- Own the onboarding project plan — managing timelines, milestones, deliverables, and internal cross-functional alignment.
- Ensure a seamless transition from Sales to Implementation to post go-live Support by maintaining clear documentation, thorough handoffs, and proactive issue resolution.
Technical & Process Ownership
- Coordinate technical implementation steps, including API credential setup, batch processing configurations, and system validation, ensuring enterprise client integrations are executed accurately and efficiently.
- Troubleshoot onboarding issues, providing first-line support and collaborating with internal technical and product teams for escalations.
- Document client-specific onboarding processes, configurations, and customizations to support long-term client success and operational continuity.
Strategic Contribution & Continuous Improvement
- Actively contribute to building and refining a new enterprise onboarding program by shaping standard operating procedures, onboarding templates, playbooks, and best practices.
- Partner with internal teams to identify and implement process improvements, standard operating procedures, and onboarding templates to drive operational efficiency and client satisfaction.
- Actively contribute client feedback and onboarding insights to product, data, and technical teams to help inform product enhancements and platform optimization.
- Participate in cross-functional initiatives aimed at scaling and refining the onboarding experience as the business grows.
Requirements
- 2–5 years of experience in client onboarding, implementation, technical project coordination, or a similar operational role within a SaaS, data, or enterprise software environment.
- Strong organizational, project management, and time management skills, with the ability to manage multiple concurrent client projects.
- Experience with API integrations, SFTP configurations, or batch data processing is strongly preferred.
- Excellent communication skills — both written and verbal — with an ability to distill technical details for a variety of audiences.
- Demonstrated problem-solving skills, operational attention to detail, and a proactive, collaborative approach.
- Comfortable working in a client-facing, fast-paced environment with evolving priorities.
Benefits
- Flexible PTO
- 6% 401K match
- 100% of the cost paid for the employee for medical, dental and vision
- 75% of of the cost paid for dependents for medical, dental and vision
