Job description
About Us
dbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. Since 2016, we’ve grown from an open source project into the leading analytics engineering platform, now used by over 50,000 teams every week.
As of February 2025, we’ve surpassed $100 million in annual recurring revenue (ARR) and serve more than 5,400 dbt Cloud customers, including JetBlue, HubSpot, Vodafone New Zealand, and Dunelm. We’re backed by top-tier investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. At our core, we believe in empowering data practitioners:
- Code-based data transformations unlock transparency, flexibility, and collaboration
- Analysts should adopt software engineering best practices to build trusted data products
- Core analytics infrastructure should be open source and user-controlled
- Analytic code—not just tools—should be shared and community-driven
dbt is now synonymous with analytics engineering, defining the modern data stack and serving as the data control plane for enterprise teams around the world. And we’re just getting started. We’re growing fast and building a team of passionate, curious people across the globe. Learn more about what makes us special by checking out our values.
Location: Costa Rica (remote)
About the Role
We’re seeking a Technical Program Manager to own and scale our dbt Private Academy offering for Premier Support customers. This person will be responsible for overseeing the customer experience from intake to completion, managing program delivery across 100+ customer accounts, and driving continuous improvements to our internal systems and processes. You’ll collaborate closely with Training, Onboarding, and Sales teams to ensure each Private Academy experience is seamless, repeatable, and impactful.
What You’ll Do
- Serve as the primary point of contact for all dbt Private Academy customers, owning communication and delivery across the entire lifecycle
- Manage timelines, milestones, and customer engagement across 100+ existing accounts and more as the program continues to quickly grow
- Create scalable systems to track progress, flag risks, and surface bottlenecks in the Private Academy process
- Proactively respond to customer questions and issues, ensuring a high-touch and thoughtful experience
- Collaborate with the training team to optimize LMS configuration and course access logistics
- Maintain clear and thorough documentation for internal teams and customer stakeholders
- Lead cross-functional projects to improve the quality and efficiency of the Private Academy offering (e.g., onboarding flows, reporting dashboards, customer communication)
- Analyze usage and satisfaction data to report on program health and surface opportunities for improvement
What You’ll Need
- 2+ years of experience in program management or project management in a customer-facing (via chat), SaaS, or education setting
- Exceptional organization skills, and thrive on juggling multiple priorities without dropping the ball
- English communication that is clear and professional, especially your written communication
- Comfortability working in (and bringing structure to!) fast-moving or ambiguous environments
- A track record of improving processes and making things scale
- A love of solving operational challenges and think through the learner and customer experience
What Will Make You Stand Out
- Experience working with Learning Management Systems (LMS)
- Experience in Customer Education or with Enterprise-level customers
- Experience managing programs with 100+ concurrent users or clients
- You have worked with tools like Asana, Zendesk, or Salesforce to manage work and track progress
- You have contributed to team documentation or created resources to enable cross-functional collaboration
Remote Hiring Process
- Interview with a Talent Acquisition Partner
- Interview with Hiring Manager
- Task review with Hiring Manager
- Team interviews with collaborators across the Services, Onboarding, and Operations teams
Benefits
- Regional benefits offered by dbt Labs
- Unlimited vacation time with a culture that actively encourages time off
- Comprehensive healthcare coverage
- Generous paid parental leave
- Flexible stipends for:
- Health & Wellness
- Home Office Setup
- Cell Phone & Internet
- Learning & Development
- Office Space
Compensation
We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay. Our Talent Acquisition Team can answer questions around dbt Lab’s total rewards during your interview process.
- The typical starting salary range for this role is:
- 15,175,000-18,394,000 CRC
dbt Labs is an equal opportunity employer, committed to building an inclusive team that welcomes diverse perspectives, backgrounds, and experiences. Even if your experience doesn’t perfectly align with the job description, we encourage you to apply—we value potential just as much as a perfect resume.
Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI page.
dbt Labs reserves the right to amend or withdraw the posting at any time. For employees outside the United States, dbt Labs offers a competitive benefits package. Equity or comparable benefits may be offered depending on the legal or country limitations.
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