Job description
Location Details: Remote - Colombia
At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.
This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.
Join our team
We are seeking an experienced Technical Project Manager to join our Global Messaging Routing department. In this role, you will join a team that leads cross-functional teams in the design and implementation of messaging routing solutions while managing user tooling technical aspects to ensure optimal system performance and user experience.
What you’ll get to do…
- Work with cross-functional teams in designing and implementing messaging routing solutions (SMS, RCS, FOS Chat), developing project plans, and managing partner expectations while communicating project status to leadership.
- Monitor system performance, implement improvements for enhanced message delivery efficiency, and troubleshoot issues related to message routing, latency, and delivery failures.
- Collaborate with engineers to define technical requirements and architecture for routing systems, while ensuring compliance with data protection regulations and security requirements.
- Translate user feedback and business requirements into detailed technical specifications, and analyze messaging tool performance metrics and user behavior to inform product decisions.
- Collaborate with cross-functional teams to identify bottlenecks and opportunities in the messaging experience, and prioritize features and improvements based on customer impact, technical complexity, and business goals.
- Stay current with messaging technology trends and the competitive landscape, while managing business unit expectations and communicating product changes effectively.
Your experience should include…
- 2+ years of experience in customer Care Center work, specifically experience with Asynchronous (Chat, SMS, Email, Whatsapp) customer facing communication related roles.
- 1+ years of experience working with cross-functional business partners like Business Analytics teams, Engineering teams, or other enablement-based partners.
- Experience with Jira work management for projects.
You might also have…
- Experience using Live Engage or Amazon Connect software.
We’ve got your back… We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits, including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.
We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.
About us… GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.
At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.
GoDaddy is proud to be an equal opportunity employer . GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.__Refer to our full EEO policy.
Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected].
GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.
