Technical Support

Job description

We’re looking for a technically skilled, service-oriented professional who strives for continuous self-improvement, with a natural curiosity and the ability to learn independently. The ideal candidate brings a positive, can-do attitude, builds strong relationships with both customers and team members, and is motivated to grow within the broadcast technology space. They take ownership of issues, proactively seek solutions.

What you’ll do:

As an evTOC expert, it will be your mission to elevate our customer experience by:

• Act as an expert level technical advisor or specialist on highly complex initiatives.
• Providing remote support for Evertz customers
• Solve problems by replicating user workflows and providing solutions
• Be the customer bridge to our product and development teams
• Document any departmental and technical procedures.
• Participate in on call duty
• Work in a 24/7/365 environment with potential off-hours shift work

Requirements:

To join our growing evTOC team you’ll need the following to make our team better:

• Detail-oriented with strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Knowledge of broadcast technologies is a plus
• Ability to explain technical issues to non-technical users
• At least 2 years of experience in technical or customer support roles
• Experiencetroubleshooting hardware, software, and network issues
• Proven ability to operate SLA-driven environments, ensuring timely resolution of technical issues
• Advanced knowledge of installations, upgrades and troubleshooting in Unix/Linux and Windows environments
• Commercial experience with remote access tools and diagnostic utilities
• Willingness to travel to customer sites as needed– typically up to 10% per year
• Openness to attend internal training at our HQ in Canada

Additional qualifications:

• Basic understanding of networking (TCP/IP, DNS, VPNs, firewalls)
• Willingness to learn and work with the most advanced solutions in the broadcast industry
• College diploma in computer science, engineering, networking, or a related field

About Us:

Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production including content creation, content distribution and content delivery.

Considered as an innovator by their customers, Evertz delivers cutting edge solutions that are unmatched in the industry in both hardware and software. Evertz delivers products and solutions that can be found in major broadcast facilities on every continent. Evertz’ customer base also includes telcos, satellite, cable TV, and IPTV providers.

We work in agile, low-bureaucracy, cross-functional teams spread across the world. It’s a highly creative work environment where the team is built on trust and is relaxed, open and welcoming to all.

Evertz has engineering offices in Canada, England, Scotland, India, and now it’s time for Poland!

When you apply to a job on this site, the personal data contained in your application will be collected by Evertz Microsystems Ltd (“Controller”), which is located at 5292 John Lucas Drive, Burlington, Ontario, Canada and can be contacted by emailing [email protected]. Controller’s data protection officer is Nadiera Toolsieram, who can be contacted at [email protected]. Your personal data will be processed for the purposes of managing Controller’s and its’ subsidiaries’ and affiliates’ recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) ²⁰¹⁶⁄₆₇₉ (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

A complete privacy policy can be found at https://evertz.com/contact/privacy/

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.