Job description
OREDATA is a Digital Transformation & IT Consulting firm with 10+ years of proven expertise and hundreds of successfully implemented projects across the EMEA region. When you join the OREDATA team, you’ll be working hand-in-hand with experts focused on tackling digital, operational, analytical & data science challenges with the greatest impact. We foster collaboration with proximity, an agile and autonomous approach and best practices and guiding principles.
Read more: https://medium.com/@oredata-engineering
Apply and be part of our exciting journey!
This is an opportunity where one can advance their development skills by working with the leading-edge technology and people in the industry. The ideal candidate should have experience in Technical Support and work experience with different systems, software, and hardware.
Responsibilities
- Own and manage customer-reported technical issues from initial report to full resolution
- Research, diagnose, and troubleshoot software, hardware, and network-related issues
- Identify effective solutions and escalate unresolved issues to appropriate internal teams following defined procedures
- Maintain accurate records of all support interactions and ensure timely closure of tickets
- Adhere to SLA commitments based on issue severity
- Collaborate with internal teams to continuously improve support processes and knowledge sharing
Requirements
Strong understanding of computer systems, mobile devices, and various technology stacks
Willingness to work in a technical support environment; prior experience is a plus
Hands-on experience with Linux and Windows environments
Basic knowledge of bash scripting, SQL, and remote support tools
Knowledge about cloud technologies and modern monitoring/troubleshooting tools
Experience with or willingness to learn platforms such as Cloudera, Kafka, and Elasticsearch
Analytical mindset with ability to understand complex data flows and transformations
Strong command of both written and spoken English
Comfortable working in shift-based schedules
Demonstrated ability to multitask and manage case tracking effectively
Eagerness to continuously learn and grow within the role
Get to know us
If you want to know more about us and what we do, then visit our website: www.oredata.com
Why Oredata?
- Remote working and flexible time off
- Opportunity to get company paid Professional Certificates (Google Cloud Platform, Confluent Kafka, etc)
- Access to Online Training Platforms (Udemy, Pluralsight, A Cloud Guru, Coursera, etc.)
- Professional Employee Support Program: free legal&financial advice, psychological counseling, etc.
- Opportunity to work on international projects
- Private Health Insurance
- Monthly Internet Allowance
- Birthday Leave Policy
- Dynamic work ecosystem where you can take initiative and responsibility
- Open communication, flexibility and start-up spirit
- Learning & Development opportunities for both personal and professional growth
