Job description
The Technical Support Representative will be an integral part of our client’s support team–offering expert assistance for a wide range of technical issues to English-speaking clients over the phone and through remote access and tech support tools. The ideal candidate will have a strong background in BPO call center inbound phone calls from English-speaking clients, and extensive experience with troubleshooting both Apple Macbook and Windows PC environments.
Job Responsibilities:
Over-the-phone troubleshooting, diagnosing, and repairing via remote access on complex technical issues involving Mac and Windows-based systems.
Address slow computer performance, operating system reinstallation, Mac recovery, PC reset, malware and virus removal, driver updates, and email-related problems, especially with Microsoft Outlook.
Troubleshoot hardware issues including hard drives, RAM, and power supplies.
Resolve network and internet issues, browser problems with Google Chrome, and PC game crashes.
Set up and troubleshoot printers on WiFi connections and resolve printer driver issues.
Provide timely solutions, document issues effectively, and conduct thorough follow-ups with customers.
Utilize sales skills to upsell support packages post-service resolution.
Maintain organization, punctuality, and reliability as core professional attributes.
Proficient in troubleshooting Mac and Windows operating systems.
Skilled in resolving a broad spectrum of technical issues.
Strong sales acumen with experience in upselling products and services.
Excellent communication and documentation skills.
Proven track record of dependability and adherence to schedules.
Ability to work full-time hours with availability on weekends.
System Requirements
At least 15mbps for main internet and at least 10mbps for backup
A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
Note: Back-ups should still be able to function when there is a power interruption
A webcam
Noise-canceling USB Headset
Quiet, Dedicated Home Office
Smartphone
Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
