Job description
ISTA Personnel Solutions is a dynamic and fast-growing BPO company specializing in providing top-tier operational support to U.S.-based businesses. We are not a recruitment agency—we act as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.
We are seeking a highly organized Therapy Staffing Coordinator & Recruiter to support a U.S.-based ABA (Applied Behavior Analysis) therapy provider. This role is both people-focused and operations-driven: you’ll serve as the bridge between families seeking ABA care and the therapists who provide it.
PLEASE NOTE:
- Working Hours: This role requires you to work EST hours Mon - Fri from 9am to 6pm EST (15h00 to 24h00 South African time - subject to change in accordance with daylight savings in the United States).
- Public Holidays: This role requires you to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA)
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
- Work Environment: This is a fully remote working role.
Key Responsibilities:
Act as the “face” of the organization, engaging with both families and ABA therapists.
Receive job alerts via Smartsheet and take immediate action by:
- Posting openings on job boards (Indeed, Apploi).
- Sharing opportunities with existing candidates.
- Making targeted calls to potential hires.
Review client notes carefully to understand family needs and ensure accurate therapist placements.
Screen candidates for skills, professionalism, and personality fit.
Balance multiple priorities while maintaining candidate pipelines and meeting client expectations.
Communicate clearly and persuasively, leaving a strong first impression in every interaction.
Provide weekly progress updates to the Director of Operations.
Experience in healthcare staffing, recruiting, scheduling, or coordination.
Excellent verbal and written communication skills.
Strong interpersonal skills with the ability to assess and “read” people.
Computer efficiency and typing proficiency; experience with Apploi and Indeed advantageous.
Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously.
Confident problem solver with strong decision-making abilities.
Professional, persuasive, and able to work independently.
Leadership qualities and the ability to make sound staffing recommendations.
If you are not contacted within 14 working days, please consider your application unsuccessful.
