Job description
The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we’re digital, nimble, connected, and united in our vision to create a better way to trade.
We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global, and results-focused. You’ll find our 550+ team currently across 11 locations and 9 time zones.
The Role Our Trading Operations Engineers form a vital part of Pepperstone’s commitment to its business users and clients. Maintaining system uptime and reliability is of the utmost importance. Through monitoring client trading platforms and maintaining our end to end trading infrastructure and systems, the team maintains an overview of the company’s mission-critical systems. As part of this team, you will be responsible for the monitoring, configuration and maintenance of our order management systems, along with our internal trading infrastructure such as aggregation and liquidity management systems.
This position requires practical knowledge of different types of trading systems provided to our clients and an understanding of Pepperstone business model, as well as demonstrating developed skills in managing trading infrastructure securely and efficiently.
Your key responsibilities will include, but not limited to
- Manage and administer our client trading platforms, including MT4, MT5, cTrader and the in-house Pepperstone trading platform.
- Manage the company’s internal dealing infrastructure, including execution, pricing and hedging engines, liquidity aggregators and proprietary trading infrastructure to ensure smooth and efficient trading operations.
- Vigilantly monitor all dealing-critical systems, which encompass Trading Systems, Proxy servers, Windows servers, Aggregators, Pricing Engine and Third-party plugins to proactively detect and address issues to maintain system stability.
- Perform periodic health and performance checks on all trading platforms and systems to maintain optimal efficiency and reliability.
- Regularly conduct audits of trading platform systems and software to identify and rectify any vulnerabilities or discrepancies.
- Address Operations tickets and requests promptly, considering the business sensitivity and urgency of each request.
- Manage the process of corporate actions, swaps, as well as other daily operational tasks as required by the business, contributing to the smooth functioning of trading operations
- Conduct end-to-end investigations for trade-related issues, identifying and resolving any discrepancies or problems.
- Monitor pricing and resolve pricing issues effectively to prevent disruptions in client trading activities.
- Manage escalations and maintain relationships with both internal stakeholders, external vendors and service providers.
- Support regulatory reporting initiatives such as transaction reporting, best execution and market abuse surveillance.
About You
- A bachelor’s degree in Maths, Statistics, Economics, Computer Science, Information Technology, or equivalent experience in the field.
- At least 2 years of experience in a similar role within the online trading industry, with a strong familiarity with aggregation and liquidity management technology.
- Knowledge and experience managing oneZero Hub, or other leading liquidity aggregation and execution engines is a strong advantage.
- Previous experience in a trading operations or dealing role, especially in relation to MetaTrader 4⁄5. Familiarity with cTrader and Devexperts is advantageous.
- Experience in Database Administration or SQL-based reporting is a plus.
- Knowledge of FIX protocol is a plus.
- Ability to investigate issues using logs and craft simple database queries (SQL).
- Adaptability to a fast-paced environment, with a strong inclination toward self-learning.
- Strong analytical skills, effective time management and the ability to solve complex problems.
- Excellent proficiency in written and spoken English is required.
- Willingness to work flexible hours, tackle weekend tasks, and adjust to varying shifts.
- Ability to live the Pepperstone values.
Why you will enjoy working with us
- Competitive salary structure including company bonus scheme
- Genuinely collaborative and friendly culture
- Flexible and hybrid working
- Remote working option - work from anywhere for up to 6 weeks per year
- Ongoing personal development & learning opportunities
- 3 paid volunteering days per year & Workplace Giving Program
- Periodic recognition and reward programs for outstanding performance and achievements
- Frequent events and celebrations
- Comprehensive medical insurance with coverage for your healthcare needs
- Pension fund
- Employee Assistance Program & Wellbeing Initiatives
- Convenient and cozy office located near the Limassol Municipal Garden
More about Pepperstone
We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers.com and www.linkedin.com/company/pepperstone/
We understand it’s important to do due diligence on a prospective employer, and see what our team is saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review.
Pepperstone is an equal-opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.
“We are a 2025 Circle Back Initiative Employer – we respond to every applicant”.
We will be reviewing applications as they come through, so if this is an opportunity that excites you, don’t wait. Express your interest by clicking the apply button below as soon as possible.
Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.
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