Job description
Company Description
The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.
Job Description
- Validate the incoming change requests (e.g. infrastructure, network in IT service operations)
- Working in various ticketing systems (SNOW etc.)
- Monitoring Functional Mailboxes and processing incoming e-mails
- Cooperation with the Change Managements, Technical support units and other stakeholders during the whole change lifecycle
- Facilitate meetings with resolution team and customer
- Responsible for successful planning, execution, and completion of changes
- Monitoring the processes and make improvement suggestions
- Taking part of internal and customer projects
Qualifications
- Active (or passive under 25) full-time student status
- Commitment to at least 20 hours of work per week
- German (B2) and English (B2) language knowledge
- Good communication and problem solving skills
- Ability to work in team
- Logical way of thinking
- Certification of good conduct
- Knowledge of Service now is an advantage
Additional Information
\* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
