Job description
ABOUT TIDE
At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.
Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.
Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
AOBUT THE TEAM
We are seeking a dedicated and detail-oriented QA Analyst to join our growing and evolving Operations Support team, which sits within our First Line of Defence. In this role, you will monitor adherence to all Ongoing Monitoring processes at Tide, including ongoing monitoring alert reviews, investigations, card disputes, account operations, and submitting SARs. You will ensure that the correct actions are taken to identify and report financial crime concerns. Additionally, you will assist in creating, developing, and implementing Ongoing Monitoring quality processes and procedures at Tide. You will assess decision accuracy, customer service performance, and conformity to company policies and procedures through sampling.
You will report to the Quality Assurance Team Lead and sit within the First Line of Defence. You will work closely with the Trainers, Ongoing Monitoring Team Leads, and the Policy and Procedures team to advise on areas that need improvement and recommend actions to close any gaps.
ABOUT THE ROLE
- Monitoring the adherence of ongoing analysts to key procedures.
- Effectively conducting transaction analysis and identifying financial crime and conduct risk defects.
- Expertise in writing SARs (Suspicious Activity Reports).
- Providing feedback on audits performed.
- Generating QA reports.
- Achieving the sampling target assigned.
- Identifying trends related to procedures, analysts, and segments.
- Identifying gaps and opportunities for improvement in procedures.
- Collaborating closely with peers to implement quality strategies and drive overall team performance.
WHAT YOU WILL GET IN RETURN
- Competitive Salary
- 12 days paid casual leave.
- 15 days paid privilege / Annual Leave
- Sick Leave
- Additional health & dental insurance
- Accidental cover & Life cover benefits
- Mental wellbeing platform
- Snacks, light food, drinks in the office.
TIDEAN WAYS OF WORKING
At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.
TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members’ diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
You personal data will be processed by Tide for recruitment purposes and in accordance with Tide’s Recruitment Privacy Notice .
