Job description
Do you deliver exceptional customer service?
Do you have an eye for detail?
Are you passionate about travel?
Are you motivated by a challenging and fast paced environment?
Yes? Read on…
Working on the front line as a Travel Reservations Specialist, your ultimate goal is to deliver consistent and exceptional customer service to ensure our members have the best experience each time they contact TEN.
In this role you will be the primary contact for one of our top clients in the Asia/Pacific region. You will liaise directly with their customers to facilitate all of their ground transportation requirements. You will handle a high volume of calls as well as emails and engage with members to understand their requirements and complete the reservation process.
Who We Are
At Ten our goal is simple, to become the most trusted service business in the world.
Ten is a leading global lifestyle management business with presence in over 20+ offices globally and more than 1300+ employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.
As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.
To find out more about Ten, please watch this short video here.
The ideal candidate will have:
Excellent language skills in professional English
Exceptional communication and interpersonal skills, maintaining a calm and professional manner at all times
Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
Initiative and creativity to best meet the needs of our members
Ability to work independently, in a team and perform well with little supervision
High adaptability to a dynamic changing environment
Previous experience working in the travel industry as well as customer service, handling a high volume of calls would be an added advantage
Flexibility : This position is a full-time 40-hrs per week role on a shift basis, The right candidate needs to be flexible in offering their services between the hours of 07:00-23:00 local time, Monday to Sunday, including Public Holidays
Guidelines for Home Office :
- Located anywhere in Philippines
- A secure home office at your confirmed address, free from background noise or other distractions
- Internet service must meet minimum requirements and minimum speed check must be completed
Rewards designed around you:
Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development. All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.
One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.
Commitment to Diversity We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.
Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes. ”
