Job description
As an Senior Value Engineer You Will:
Lead meaningful work to listen and learn from our credit union customers, to maximize the value they achieve from their partnership with MANTL.
You’ll bring a deep credit union perspective to digital product strategy, drawing on your experience to share valuable insights with our customers. Your empathy and understanding will help champion the voice of the customer throughout every aspect of MANTL’s work. In addition, you’ll own the account strategy, drive renewals, and uncover upsell opportunities across a portfolio of named accounts.
Success in this role includes building meaningful relationships with customers’ executives, easily understanding our customers’ business objectives, consulting on best practice onboarding, implementation, adoption, and change management, forecasting renewals, identifying risk, and mitigating churn.
About You:
- You understand MANTL’s products and effectively communicate all offerings to the client; position growth opportunities by identifying additional needs within an existing client offering
- You Drive customer satisfaction and ensure customers are realizing the value of MANTL products
- You Consult with customers on industry best practices
- You develop success criteria (examples could include deposit growth, increased FI efficiency, increased automation, reduced back office effort, etc)
- You develop a proactive client outreach cadence and conduct regular reviews with all clients; ensure you are the point of contact for business opportunities, issues, and questions
- You access, analyze, and present customer reports to draw conclusions and provide recommendations; develop strategies to address issues posing risk to the renewal
- You develop account strategy and map out executive, champion, and influencer relationships
- You partner with our cross-functional partners to enhance customer experience & provide thought leadership across MANTL, including support for our Product, Engineering, and GTM teams
We Are Looking For:
- 5+ years of digital product experience in a credit union with consultative mindset
- Functional understanding of applicable banking regulations including Know Your Customer (KYC) and Fraud controls
- Demonstrated ability to collaborate across functions (ex: product, sales, reporting, legal, finance) and work well in a team environment
- High level of initiative and ability to work autonomously
- Handle stressful situations and deadline pressures well
- Excellent problem solving capabilities and organizational skills
- Comfortable working in an evolving, fast-paced startup-like environment
What We Offer:
- Competitive salary with a total OTE of $180,000
- 401k Match
- Unlimited PTO
- Creative and fun team-building events (improv, chocolate and wine tasting, happy hours)
- Mental health and wellness programs
- 100% Remote
- And more!
Who is MANTL?
MANTL is a fast-growing remote FinTech SaaS company on a mission to build technology that will help America’s financial institutions and their communities thrive. Think Shopify, but purpose-built for community banks and credit unions. Our modern banking software helps level the playing field for smaller banks and credit unions by enabling them to grow digitally.
Our deposit origination platform is widely considered best-in-class in our industry, showing clear and material performance beyond any of our competitors. Check out what our CEO has to say about MANTL’s impact here.
Our investors include CapitalG, Point72, ClockWork, and BoxGroup.
The MANTL Culture
Joining MANTL means joining an ambitious and exceptional team that solves complex problems every day.
People are our most important asset and the top reason we love working at MANTL. We’re a group of passionate technologists who support an accountable, transparent, and collaborative culture that fosters productive and engaging discussions. We want to work with inclusive people who understand the importance of treating their colleagues exceptionally well. We’re always a work in progress — and we’re proud to be named one of Crain’s 100 Best Places to Work in New York City for two years running.
MANTL is an Equal Opportunity Employer. We do not discriminate against qualified applicants or employees on the basis of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal, state, or local law, rule, or regulation.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
