Job description
Join Vonage and help us innovate cloud communications for businesses worldwide!
Why this role matters:
The Global Carrier team is responsible for driving the revenue and margin growth of the International Messaging and voice business. The team supports one of the fastest-growing CPaaS companies in the market, directly managing our OTT and wholesale customer base while working closely with our Carrier and Enterprise sales teams to develop and implement regional strategy plans.
As a high-growth team, expansion is needed to ensure continued success. We are seeking to recruit an experienced Vendor Partnership Manager to join the team in North America. This person will ensure we have the best network connectivity to drive our customers’ success. This hands-on role enables Vonage to deliver the high levels of quality and breadth of service our customers expect.
Your key responsibilities:
- Create, own, and lead the strategy and plan for the North American market to ensure Vonage has the best connectivity products and services to meet our customer’s needs
- Collaborate with the local sales, operations and product teams to fully understand the market requirements
- Monitor the performance of the suppliers with respect to quality and costs to meet the company’s targets and objectives.
- Coordinate with internal teams to ensure requests from customers and the business are processed and delivered end-to-end
- Build and maintain strategic relationships with key supplier partners
- Provide effective communication around team KPIs and performance both upwards to the Senior Leadership Team and to the wider organization
- Define customer support standards with partners, including a robust escalation process
- Be the go-to person for your markets
What you’ll bring:
Required:
- Solid technical, commercial, and operational knowledge of messaging products (SMS, MMS, and RCS)
- Proven ability to confidently present to stakeholders at all levels, including representing Vonage at local industry conferences such as MWC, ITW and MEF
- Deep understanding of the U.S. messaging ecosystem, including market regulations, operational standards, and compliance requirements.
- Direct experience working with U.S.-based carriers and aggregators, with a strong grasp of industry dynamics and key partnerships.
What we consider a plus:
- Experience managing API-based messaging platforms or CPaaS environments
- Familiarity with compliance frameworks such as SHAFT filtering, 10DLC registration, and toll-free verification in the U.S.
- Strong analytical skills with the ability to interpret messaging traffic trends and vendor performance data.
How you’ll benefit:
- Medical, Vision, and Dental Coverage
- Health Savings Account (HSA)
- Income Protection
- Maternity & Paternity Leave
- 401(k) Contributions: Pre-Tax, Roth, or After-Tax Roth Options
- Unlimited Discretionary Time Off
- Three Paid Volunteer Days a Year
- Tuition Reimbursement
- Voluntary Legal Plan
- Optum Employee Assistance Program
- Discount on Auto, Home & Pet Insurance
Where you will work:
This position offers a hybrid work arrangement based out of our Holmdel office, with the flexibility to work remotely. We are also open to considering fully remote candidates located within the Eastern Time Zone of the United States.
Sponsorship is not available. Legal authorization to work in the USA is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening. #LI-HB
There’s no perfect candidate. You don’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you’re passionate about what you could achieve at Vonage, we’d love to hear from you.
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Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
