Job description
In this pivotal role, you will oversee a dedicated team responsible for verifying employment histories, educational backgrounds, professional references, and license statuses for job applicants on behalf of our clients. As the Verifications Specialist Team Lead, you’ll play a key role in shaping the future of our Verification Department by providing training, coaching, and support to your team members.
We want to hear from you if you thrive in a collaborative environment and are committed to excellence! We are seeking a driven, hardworking, and personable individual to step into the role of Verifications Team Lead.
Job Responsibilities:
Train and coach new and current employees in the Verification Department.
Administrative responsibilities related to verifications and submitting End of Day reports as may be required in support of management.
Conduct queue cleanup.
Perform Quality Assurance (QA) and WIP checks for all agents to ensure that processes are followed.
Assist hiring managers in the interviewing and hiring process.
Process verification files.
Perform other duties as assigned.
1-2 years of background experience with Verifications and Team lead.
Ability to maintain regular and punctual attendance.
Able to thrive in a fast-paced environment.
Able to quickly learn new software and use systems accurately.
You are a natural problem solver and are focused on creating solutions.
You can adapt quickly to a changing environment.
You work well independently but understand the importance of teamwork.
Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience.
Preferred Qualifications:
- High School Diploma or equivalent required.
- 1+ years experience in an office setting.
- Working knowledge of G-Suite and Microsoft Office products.
- Navigate between multiple windows/browsers with ease, perform extensive internet research, and type 45 WPM.
- Ability to sit for extended periods.
- Ability to be on the phone for extended periods.
- Perform extensive internet and phone research.
System Requirements:
At least 15mbps for the main internet and at least 10mbps for backup
A desktop or laptop that has an i5 processor with at least 8GB RAM and an i3 processor for backup
Note: Back-ups should still be able to function when there is a power interruption
A webcam
Noise-canceling USB Headset
Quiet, Dedicated Home Office
Smartphone
Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
