Vice President of Strategy & Operations

Job description

What we’re building and why we’re building it.

Every month, millions of people use America’s Rewards App, earning rewards for buying brands they love – and a whole lot more. Whether shopping in the grocery aisle, grabbing a bite at the drive-through or playing a favorite mobile game, Fetch empowers consumers to live rewarded throughout their day. To date, we’ve delivered more than $1 billion in rewards and earned more than 5 million five-star reviews from happy users.

It’s not just our users who believe in Fetch: with investments from SoftBank, Univision, and Hamilton Lane, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.

Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.

Fetch is an equal employment opportunity employer.

About the Role:

Fetch is hiring a Vice President of Strategy & Operations to define and drive the strategic direction and operational execution of our core shopping business. Reporting to the SVP of Commercialization and serving as the business partner to the Chief Revenue Officer — effectively the COO of our sales org — this leader will instill focus, discipline, and accountability across Fetch’s largest and most strategically important business unit.

Sitting at the organizational center of gravity, this role will shape sales strategy, influence senior stakeholders, and ensure leadership stays relentlessly focused on what matters most. The ideal candidate will cut through complexity, deliver crisp, actionable insights, and guide clear, confident decision-making.

This leader will own and elevate critical business rhythms — from annual and quarterly vertical planning to deep-dive account reviews — while supporting high-impact interactions with the Board, executive team, partners, and customers. This is a role for a world class strategic operator and builder — someone who thrives on connecting vision to execution and raising the game of those around them.

This is a full-time role that can be held from one of our US offices or remotely in the United States.

Role Responsibilities:

• Support Chief Revenue Officer to run her 100+ person team: Act as a hybrid of COO and Chief of Staff to the CRO, helping “champion and challenge” key decisions; lead and define the company’s overall sales strategy, aligning with long-term revenue targets
• Data-Driven Insights: Perform in-depth data collection and analysis to inform vertical level decision-making, framing trade-offs and providing actionable recommendations that balance risk and reward.
• Operational Excellence: Operationalize the strategy and own the business cadence. Design the operating processes and tools to effectively manage the organization. Ensure meetings (staff, revenue reviews) are fit for purpose, run with an eye for efficiency, and with expected outcomes well understood
• Cross-Functional Leadership: Collaborate with cross-functional teams to establish key metrics, and develop sales activity dashboards (as needed), ensuring both high accountability and a unified view of business performance.
• Executive-Level Reporting: Deliver clear, data-backed insights and recommendations to CRO and the broader Fetch executive team to support high-level decision-making. Identify key operating metrics and build an effective approach to monitor progress against goals.
• Sales Commissions: Design and manage commission plans that drive sales performance, align with revenue objectives, and adapt to evolving business needs.
• Sales Tools: Lead the team and define tools strategy across CRM, lead generation, prospecting, sales automation, and enablement platforms, ensuring all tools are modern, effective, and aligned with go-to-market priorities.

Minimum Requirements:

• 15+ years of experience in consulting, strategy, or sales operations roles
• Strategic Problem-Solving: Ability to break down complex challenges, identify root causes, and develop actionable, high-impact solutions.
• Project Management: Familiarity with tech industry product development processes and lifecycle for consumer and enterprise businesses. Strong organizational skills to manage multiple projects, set priorities, and meet deadlines.
• Execution Excellence: A “get things done” attitude with a proven track record of successfully driving initiatives from planning to execution.
• Financial Acumen: Experience with budgeting, forecasting, and financial analysis to evaluate business performance and guide strategic decisions.
• Data Analysis: Proficiency in data analysis tools (e.g., SQL, Excel, etc) to extract and interpret data for informed decision-making.
• Data-Driven Decision Making: Ability to leverage data insights to drive strategy and operations, identifying trends and areas for improvement.
• Adaptability: Ability to thrive in fast-paced, high-growth environments, with the flexibility to pivot as business priorities evolve.
• Critical Thinking: Strong analytical and critical thinking skills to approach problems systematically and deliver well-rounded, nuanced solutions.

Preferred Requirements:

• Substantial experience interacting with and influencing senior-level executives.
• Superb business judgment, problem-solving and analytical skills.
• Board-level written and verbal communication skills.
• Strong interpersonal skills, able to bring disparate perspectives and personalities together; Communicate in ways others can “hear” and understand

Compensation:

At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $265,938-$338,578. Discover our benefits and how our employees live rewarded at https://fetch.com/careers .

At Fetch, we’ll give you the tools to feel healthy, happy and secure through:

• Equity: We offer employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
• 401k Match: Dollar-for-dollar match up to 4%.
• Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
• Continuing Education: Fetch provides ten thousand per year in education reimbursement.
• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break.
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
• Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
• Flexible Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. Or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home.

Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.

Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at [email protected].

Learn more: Fetch Recruitment Scam Warning.