Job description
Blackpoint Cyber is the leading provider of world-class cybersecurity threat hunting, detection and remediation technology. Founded by former National Security Agency (NSA) cyber operations experts who applied their learnings to bring national security-grade technology solutions to commercial customers around the world, Blackpoint Cyber is in hyper-growth mode, fueled by a recent $190m series C round.
About the Role:
We’re looking for a strategic, hands-on VP, Customer Growth, to lead our post-sale customer lifecycle. This executive leader will oversee both our Account Management and Client Success functions, ensuring every customer achieves long-term value from our platform. You’ll be responsible for driving satisfaction, retention, expansion, and adoption—partnering closely with Sales, Product, Technical Support, and our Security Operations Center (SOC) to deliver a seamless and impactful customer experience.
What You’ll Do:
Lead, motivate and scale the Client Success and Account Management teams, fostering a culture of accountability and excellence.
Establish key strategies to drive renewal rate improvements and conversion rates for upsell and cross-sell opportunities.
Build strong, lasting relationships with key customers and serve as an escalation point for complex issues around revenue opportunities and key objections.
Provide weekly training, with a strong focus on relationship-building and customer de-escalation skills
Collaborate with the sales enablement and product teams on facilitating technical, product and competitive landscape training.
Conduct regular 1:1s with team to review health of books of business, diligence key opportunities and identify potential bottlenecks.
Drive Quarterly Business Reviews (QBRs) and executive engagement with strategic accounts.
Foster a customer-centric culture across the organization and collaborate cross-functionally with GTM, Product, Tech Support and SOC leaders to champion the voice of the customer and influence roadmap and service delivery.
Work with RevOps and finance teams on providing weekly, monthly, quarterly and annual forecasts to the Executive Leadership team.
Define and track KPIs around product adoption, customer expansion, gross and net retention, and customer health.
Ensure seamless onboarding, ongoing training, and support processes are in place.
What You Bring
7+ years in a customer or client facing role, including 2+ years in a leadership role.
Previous experience in investment banking, consulting or investing at an Associate or Engagement Manager level or higher is preferred.
Proven ability to drive cross-functional initiatives and deliver measurable outcomes.
Excellent leadership qualities to motivate and collaborate while holding teams accountable.
Strong communication, relationship-building and executive presence skills.
Analytical mindset with experience in metrics-driven performance and behavioral management.
Preference will be given to candidates with experience in cybersecurity or MSP-focused environments.
Experience with churn prediction, onboarding SLAs, customer health scoring and revenue forecasting.
Roll up the sleeve mentality, willingness to learn and high degree of adaptability to a fast-paced operating environment.
MBA is preferred but not required.
Blackpoint Cyber welcomes and encourages applications from qualified individuals of all races, colors, religions, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status. We are committed to equality of opportunity in all aspects of employment. For eligible employees in the US, Blackpoint offers competitive Health, Vision, Dental, and Life Insurance plans, a robust 401k plan, Discretionary Time Off, and other minor perks.
