Job description
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Role:
We’re hiring a VP, Head of Marketing Analytics to lead the data-driven heartbeat of Marketing at ServiceNow.
You’ll drive the insights that give us real-time visibility into what’s working—and what to do next. From attribution to AI, from pipeline to buying group insight, you’ll make sure every decision we make is rooted in truth.
You’ll own the data story. You’ll shape the models. And you’ll serve as the go-to leader for marketing performance across the C-suite—turning marketing data into enterprise clarity.
You’ll also be a catalyst for how Marketing operates—defining the metrics that matter, embedding an AI-native, data-driven mindset across every team, and partnering cross-functionally so we win as one team.
What You’ll Do:
Unify the data backbone of Marketing
Centralize all marketing analytics functions into a single, accountable team—focused on speed, clarity, and strategic impact.
Define and own the metrics that matter
Establish the “true north” KPIs for Marketing and each function within it—ensuring every leader, region, and program is aligned on what success looks like and how we measure it.
Lead attribution and full-funnel visibility
Own our end-to-end measurement architecture, including multi-touch attribution, MMM, lead scoring, campaign performance, pipeline diagnostics, and marketing impact.
Model how buying really happen s
Develop segmentation, journey, and buying group models that reflect how modern enterprise decisions are made—across personas, channels, and touchpoints.
Champion AI as a growth and capacity engine
Be the primary driver of making Marketing an AI-native, data-driven organization. Define and prioritize AI use cases across the funnel, work across teams to make them real, and drive adoption at every level.
Win as a team
Work cross-functionally with enterprise Data & Analytics, Sales, Finance, and other stakeholders to ensure shared definitions, connected systems, and an enterprise-wide view of marketing’s impact.
Scale insight across the marketing organization
Design and scale an analytics model that equips regional and functional marketing teams with the right data and self-serve insights to make confident decisions—while maintaining enterprise alignment.
Lead a high-performance team
Hire and develop world-class talent across data science, marketing analytics, and business insight. Build a culture grounded in accuracy, transparency, and velocity.
Influence at the highest levels
Serve as the CMO and Marketing Leadership Team’s strategic partner. Guide the business with facts—not opinions.
Qualifications
What You Bring:
- Thorough subject matter expertise in the metrics, models, and methods that drive modern marketing performance
- Deep experience in data architecture, attribution, funnel modeling, and performance frameworks
- Proven track record deploying AI/ML in marketing—from forecasting to optimization to anomaly detection. And an insatiable curiosity for what the world comes up with next.
- Strong command of Snowflake, Adobe Experience Cloud, ServiceNow, and modern BI platforms (e.g., PowerBI) or similar technologies
- Executive presence and strategic mindset—able to guide investment and influence cross-functional decisions
- A buying group mindset, and the data models to support it
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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