Job description
As a Workplace Experience Manager, your role involves designing and coordinating the employee experience across our facilities and virtual workspaces. We are a global organization operating multiple offices, you will help build connection across places and time zones. Think of this role as being a community builder, connecting people in the places they work, whether that is in the office or at home. The Workplace Experience Manager helps align our workspaces to our culture, promote company values, and finds novel ways to increase employee satisfaction, innovation, and effectiveness.
Employee Engagement: You would play an integral role in fostering a positive and engaging Global work environment. You would spearhead initiatives, including the main company wide monthly connection, One Team Monthly, Townhalls and other department events and monitor impact of these strategies.
Employee Experience: You would organize regular social activities, alongside our ERGs and HR team to foster a sense of community and belonging, organizing team-building activities that encourage cooperation and communication among employees.
Physical Environment Management: In conjunction with our Facilities Coordinator you would manage the workspace to ensure it promotes collaboration, creativity, and productivity. You oversee the office layout, ensuring spaces are designed for different types of work. You will need to support any audit assessments required of our physical space.
Vendor Management: You assist the FacilitiesCoordinator with global workspaces, providing essential services. These might include Janitorial services, events catering, third-party Facilities vendor services, and global Facilities partners, keeping our workspaces functional and in good repair. You will be involved with the CHRO in negotiating contracts, managing services, and handling related issues and disputes.
ESG (Environmental, Social, and Governance): You would manage and support our commitments to promote sustainability and social responsibility.
Overview of role:
In this role you’ll be joining the broader Employee Success (HR, Payroll, TA, and Facilities) team. Achievers operates 3 offices and virtually in multiple other countries around the world, with in-office, hybrid, and fully remote individuals. You will be working closely with the Employee Success team to help design and deliver an amazing and seamless workplace experience no matter where our A-Players work and live. We are looking for an organized individual who has a flair for the creative, interested in a highly interactive and employee-centric environment. This is a mix of facilities management and employee experience; for example while we don’t expect you to know how an HVAC works, you should be able to recognize when a poorly ventilated space is impacting our employee experience.
Responsibilities:
- Supervise office management globally (e.g. Canada, UK, Australia), including front house experience to create great experiences across our employee and client groups
- Develop, implement, and manage a number of scalable employee experience programs across the physical and virtual workspaces
- Thoughtfully connect and engage the community through effective communications, social events, and coordinating with ERGs and departments.
- Manage complex projects including, but not limited to, space planning, logistics, sustainability program, and corporate events
- Oversee both the strategic and tactical levels of Facilities Management.
- Manage the ESG committee and oversee our reporting for facilities and operational impact
- Collaborate and build effective working relationships with functional leaders globally.
- Manage relationships with landlords, property managers, third-party contractors, and vendors.
- Oversee efficient use of funds to maximize the employee experience.
- Own financial reporting to business leaders to include updates on transactions, projects, and operations.
- Management of the facilities team, providing day-to-day supervision, coaching, and performance management.
Qualifications:
- Minimum 5 years of managing employee experience programs and facilities
- Multi-site and virtual experience is strongly preferred.
- Superior project management and organizational skills.
- Ability to roll-up your sleeves to deliver on schedule and meet requirements
- Strong problem solver, who seeks answers and solutions for unexpected issues and opportunities as they arise
- Great verbal and written communication skills
- Business acumen to understand the cost of decisions and scalability of programs.
- Approachable, flexible and employee-centric.
- Nice to have experience in the ESG space
