IT Support Technician

Job Description

Are you looking for a role that motivates and challenges you? Are you ready for an opportunity for growth? Do you want to work on teams where people roll up their sleeves to take on tough problems together, and regularly blow the doors off our clients with their outstanding teamwork? If you answered yes to those questions, 3Cloud might just be for you!

At 3Cloud, we hire people who aren’t afraid to experiment or fail. We hire people who are willing to give direct and candid feedback to their managers, leaders, and team members. We hire people who jump at those opportunities because they care about our collective growth and success. We hire people who challenge and hold each other accountable for living 3Cloud’s core values because they know that it will result in amazing experiences and solutions for our clients and each other.

Duties and Responsibilities:

The IT Support Technician will be responsible for, but not limited to:

1. Technology Support & Troubleshooting
   • Serve as the main point of contact for office technology inquiries, including:
     • Door access systems
     • Workstation issues
     • CCTV system troubleshooting
     • Network and Wi-Fi inquiries (guest and main)
     • Teams room equipment
     • Printer-related support
   • Handle technology queries from visitors such as executives, clients, and training attendees.
   • Assist with meeting room and Teams Room equipment setup and troubleshooting.
2. Hardware & Inventory Management
   • Manage the sending and receiving of laptops for onboarding/offboarding processes.
   • Coordinate with the in-house driver for equipment deliveries and replacements.
   • Reformat and prepare laptops for redeployment.
   • Participate in end-of-month and end-of-year inventory audits.
   • Organize and maintain the IT room.
3. System Administration
   • Autopilot enrollment devices in Intune and ensure proper setup.
   • Handle password and MFA reset tickets for GDC users within the assigned shift.
   • Escalate unresolved technical issues to the Business Systems Team as necessary.
4. Additional Responsibilities
   • Provide support during executive, client, and training visits.
   • Be receptive to feedback and maintain trustworthiness in handling high-value equipment.

Qualifications:

• At least 1 year of experience in IT Support, Technical Support, Onsite Support, Helpdesk Support, or any related technology support role.
• Experience with Azure Entra (formerly Azure Active Directory) is a plus but not required.
• Strong organizational and troubleshooting skills.
• Must be motivated, receptive to feedback, and trustworthy.
• No gender requirements: career shifters are encouraged to apply.
• Other duties as assigned
• Must be able to lift and carry IT equipment weighing up to 5-15kg, such as laptops, monitors, and other peripherals, as part of daily tasks.

Don’t meet every single requirement? At 3Cloud we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.

At this time, we cannot sponsor applicants for work visas.