Job description
Company Description
Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.
As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.
The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.
We have received more than 100 coveted industry awards including “Product of the Year- SD-WAN and UCaaS”, “Excellence in Customer Service”, “Unified Communications Excellence”, “Best in Show,” “Best Telecom Deal” and “Top Channel Program”.
Job Description
Join Our Team as a Sales Support Specialist in the Customer Experience Team!
We’re seeking a Sales Support Specialist to join our Customer Experience Team. This role is critical to ensuring smooth sales operations and providing exceptional support to our sales managers, customers, and vendors. This is not a commission-based sales role—instead, it focuses on operational excellence, accuracy, and efficiency.
Key Responsibilities:
Partner with Sales Managers and Channel Managers to support daily telecom sales activities.
Prepare and review quotes, track opportunities and orders, and maintain accurate records.
Serve as the main point of contact for customers, vendors, and internal teams (provisioning, billing, support).
Interface with telecom carriers and vendors to check availability, track orders, and resolve issues.
Troubleshoot order delays or provisioning bottlenecks using critical thinking and problem-solving skills.
Maintain clear and timely communication across all stakeholders to ensure a positive customer experience.
Manage multiple tasks, priorities, and deadlines efficiently.
Qualifications
What We’re Looking For:
Must have experience with telecom carriers and familiarity with vendor operations.
Exceptional written and verbal English communication skills.
Strong organizational skills and attention to detail.
Proactive, solution-oriented mindset with the ability to navigate corporate challenges.
Comfortable managing multiple accounts, deadlines, and priorities simultaneously.
Must have experience with quoting and creating quotes
Additional Information
Perks and Benefits:
- 100% Remote – work from wherever you are!
- No travel required.
If you’re ready to bring your skills, energy, and passion for telecommunications to our team, we’d love to hear from you! Apply today and help us deliver incredible experiences to our customers.
