Job description
The Opportunity
As an API Integration Specialist, you will play a crucial role in our Professional Services team, serving as the bridge between Brightflag’s customers and our development team. You will be responsible for engaging with customers to understand their integration requirements (primarily with Accounts Payable and related systems), designing robust and scalable solutions, and guiding integrations through configuration, testing, and deployment.
This role combines customer-facing engagement, solution design, and technical problem-solving. You will collaborate closely with customers to translate business requirements into clear technical specifications, then work with our engineers to deliver integrations that bring measurable value. To succeed, you’ll need both strong technical fluency and the ability to communicate clearly with non-technical stakeholders. You will also have opportunities to improve our integration processes, tools, and documentation — driving greater automation, standardization, and efficiency across the team.
What You Will Be Doing
- Engage directly with customers to understand integration requirements, workflows, and data needs.
- Design and document API integration solutions to connect Brightflag with diverse external systems (Accounts Payable, Document Management, Matter Management, etc.).
- Translate customer requirements into detailed specifications, including data mappings, API endpoint definitions, and authentication requirements.
- Partner with developers to ensure integrations are built/configured in line with customer requirements and best practices.
- Support customer testing by preparing test data, creating test plans, and validating integrations for accuracy, performance, and reliability.
- Troubleshoot issues and act as the first line of problem-solving, escalating to engineering when needed.
- Provide clear guidance to customers and internal teams on integration processes, best practices, and troubleshooting.
- Identify and implement improvements to our integration methodology, tooling, and documentation, with a focus on automation and simplification.
- Develop light scripts or data transformations when required to support integration scenarios (preferred but not primary focus).
Skills & Experience
To be successful in the role, you will bring:
- Bachelor’s degree in Computer Science, Information Technology, Business Analysis, or equivalent work experience.
- 3+ years of experience in designing/documenting API integrations in a customer-facing context.
- Strong understanding of RESTful APIs, JSON, XML, and web service standards; familiarity with SOAP and common authentication mechanisms.
- Experience working with Accounts Payable systems (e.g., Oracle, Netsuite, Coupa, SAP).
- Familiarity with integration platforms (MuleSoft, Dell Boomi, Apache Camel) and API tools (Postman, SoapUI, Swagger).
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex integration issues.
- Excellent communication skills, capable of translating technical concepts into clear business terms for customers and vice versa.
- Ability to manage multiple projects and deadlines effectively in a fast-paced environment.
- A mindset for continuous improvement, with demonstrated ability to streamline processes, automate tasks, or improve deliverables.
- Bonus: Hands-on coding or scripting experience (e.g., Python, JavaScript, SQL) to support complex integration scenarios.
The following are a bonus!
- Proficiency in programming languages such as Java, Python, or JavaScript an advantage
Life @ Brightflag
We’re growing fast and so is the experience we can offer you:
- A huge opportunity to make a real impact, to shape what we do and where we are going.
- The exposure and challenge you need to learn, grow and progress your career in a rapidly growing environment.
- Complex technical and business problems to solve and the trust and autonomy you need to go and solve them.
- A sound, helpful team, in a friendly, values-driven and inclusive environment.
- Compensation range of $90k to $130k (Geo Dependent)
- 401k plan with a company match
- 20 days PTO + 4 company ‘Reset’ days throughout the year.
- Comprehensive health insurance, life insurance and long term illness/income protection.
- Learning subsidy of $2,000 annually, to spend as you wish, plus study and examination leave where applicable.
- Our ‘bookworm’ program also enables you to order a book a month.. on us!
- Wellbeing program & stipend
- Home office set-up supports
We are a diverse and inclusive bunch of people. We welcome diverse perspectives and people who make every day count and strive for constant improvement. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
Location & Eligibility
This role is remote. However, employees based in the New York Metro area are expected to work in the office 2–3 days per week.
Your time is valuable. To help with your application, we advise that regrettably we cannot offer work permit sponsorship/ self sponsorship for this role.
About Brightflag
Hi, we’re Brightflag, the AI-powered, enterprise legal management platform that helps corporate legal departments operate with greater clarity, efficiency, and control.
Powered by our patented AI, which was developed with over 100,000 hours of legal and engineering expertise, and supported by our best-in-class Customer Success teams, Brightflag enables in-house legal teams to streamline operations, manage matters and spend, and collaborate more effectively with outside counsel.
Today, Brightflag is trusted by leading global organizations and forms part of the Legal & Regulatory division of Wolters Kluwer, a global provider of professional information, software solutions, and services. You can learn more about Brightflag here.
