Job description
We are looking for a proactive and people-focused Customer Success Assistant Manager to join our team. The role involves managing client relationships, ensuring customer satisfaction, and driving retention and growth. You will act as the bridge between clients and internal teams, helping customers maximize the value of our products/services while supporting the Customer Success Manager in strategy and execution.
What You’ll Do
- Act as the main point of contact for clients.
- Build and maintain strong, long-term relationships.
- Regularly communicate campaign performance, insights, and optimization strategies.
- Brief Management & Campaign Planning: Gather client requirements and translate them into actionable briefs.
- Collaborate with strategy, creative, and media teams to develop marketing plans.
- Ensure alignment between client expectations and deliverables.
- Reporting & Analysis:
- Deliver performance reports (weekly/monthly/quarterly) with key insights.
- Present campaign results and ROI metrics, tying performance to client business goals.
- Client Retention & Upselling:
- Identify opportunities to upsell services or expand scope.
- Handle client escalations and proactively resolve issues.
- Onboarding & Training:
- Manage onboarding process for new clients.
- Educate clients on services, tools, and processes used by the team.
- Operations Management Responsibilities (Internal Focus):
- Project & Workflow Management:
- Oversee end-to-end campaign execution timelines and team task allocation.
- Implement and manage project management tools.
- Process Optimization:
- Streamline campaign workflows and eliminate inefficiencies.
- Standardize reporting, documentation, and communication formats.
- Team Coordination:
- Liaise between creative, media buying, analytics, and account teams to ensure smooth execution.
- Monitor bandwidth and resource allocation; manage freelancers if needed.
- Quality Control:
- Ensure campaign deliverables meet quality standards and deadlines.
- Oversee testing, review cycles, and deployment of campaigns.
- Technology & Tools Management:
- Manage usage of performance marketing tools (Google Ads, Meta Ads, Google Analytics, etc.).
- Ensure tech stack is fully leveraged and integrated across teams.
- Budget Tracking & Vendor Management:
- Track internal budgets for media spends, tools, and agency operations.
- Coordinate with third-party vendors, freelancers, and platforms.
Who You Are
- Fluent English, Strong understanding of performance marketing metrics (ROAS, CPA, CTR, etc.).
- Proficiency in digital marketing platforms (Google Ads, Meta Business Manager, etc.).
- Excellent project management and organizational skills.
- Strong communication, client presentation, and negotiation skills.
- Experience with marketing automation, dashboards, and analytics tools.
- Ability to multitask and manage multiple clients and campaigns simultaneously.
Why You’ll Love It
- Competitive salary
- Performance Review (twice a year)
- Annual paid leave
- Health insurance
- Creative office environment
- Work in a professional and dynamic environment.
- Good chance to explore new trends in the digital market.
