Job Description
As a Technical Account Manager, you will serve as the bridge between our customers and internal teams, combining technical expertise with relationship management to deliver exceptional support and solutions. You will play a key role in troubleshooting, optimizing processes, and ensuring customer success with our product.
At justtrack, we build a SaaS business that provides app and game publishers an attractive toolset to handle their entire global marketing growth process. Starting from managing, analyzing, and automating marketing processes, justtrack enables gathering deep mobile product insights. As part of the Applike Group (financially backed by media powerhouse Bertelsmann), justtrack has access to industry experts and funding with a long-term growth mindset.
You will join our small but growing Data Science team where you will have access to state of the art technology and work closely with all business stakeholders to implement new approaches on how to leverage our data assets with new algorithms and ideas. Our team’s mission is to effortlessly gather, aggregate, and instantly provide all in-app event and marketing data to developers and marketers. Your exploratory data analysis will help us make the data speak by transforming recurring analyses into metrics and alerts.
What you will do:
Respond promptly and effectively to customer inquiries, providing technical support.
Utilize your technical knowledge to troubleshoot issues, offer solutions, and provide recommendations to customers by deep-diving into our product and business.
Collect and forward customer feedback, requirements, and technical issues to the appropriate internal teams, facilitating timely resolutions.
Build strong relationships with customers and partners, understanding their needs.
Identify areas for process improvement and collaborate with internal teams to implement solutions that enhance customer satisfaction and efficiency. Among other things, this includes improving the processes for gathering requirements and receiving inquiries.
Maintain records of customer interactions, technical issues, and resolutions.
Who you are:
You bring at least 2 years of professional experience in Customer Support or Account Management.
You have experience in working with APIs, databases, and ideally SDKs and logging tools (e.g. Kibana) as well as SQL knowledge.
You are capable of managing multiple tasks and prioritizing effectively in a fast-paced environment.
You have strong communication and interpersonal skills that help you understand and manage stakeholder needs as well as maintain sustainable, robust relationships.
You are comfortable with working in an international working environment, and your English skills are excellent, both written and spoken.
If you have worked with SaaS/B2B products in the past or know about mobile marketing and analytics (e.g., tracking, attribution), it is a plus. Alternatively, a strong willingness to dive deep into Adtech is highly valued.
Fuel for the Journey: Benefits to Support Your Ambitions
- Invest in Your Future: Regular feedback and our development program support your growth, helping you expand your skill set and achieve your career goals.
- Easy Arrival to applike: From signing to settling in Hamburg, we’ve got you covered. Need a visa? No problem. Ready to build your new life and career at applike in Hamburg? We support every ambition—from learning German to a relocation bonus that helps you settle in and make Hamburg feel like home.
- Live Your Best Life, at Work and Beyond: We work in a hybrid setup with 3 core office days, plus flexible working hours. Enjoy 30 vacation days, 3 weeks of remote work per year, and free access to an in-house gym with lots of different fitness classes and mental health support through our Employee Assistance Program (EAP).
- Thrive Where You Work: Enjoy the Alster Lake view from our central office with top-notch equipment, fun open spaces, and a large variety of snacks and drinks.
- Join the Community! Participate in regular team and company events, including hackathons and social gatherings. We work together, and we celebrate together, too.
Our mission is to create an inspiring work environment for amazing people to achieve extraordinary things. Be part of it!
Skip writing cover letters. Tell us about your most passionate personal project, your desired salary, and your earliest possible start date. We are looking forward to your application!
We welcome applications from people who will contribute to the diversity of our company.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
