Job Description
About the Team
At AudioEye, we believe access to digital content is a fundamental right, not a privilege. Our mission is clear: eliminate every barrier to digital accessibility so that everyone, regardless of ability, can experience the web without limitations.
We are a team of passionate problem-solvers who are driven by purpose and impact. Every challenge we tackle moves us closer to a future where creating accessible experiences is the standard. If you’re looking for meaningful work where you can drive real change, influence how people with disabilities experience the internet, and be part of a mission that matters, AudioEye is the place for you.
About the Role
The Senior Partner Manager is responsible for managing and nurturing relationships with our largest partners. To be successful in this role, the Senior Partner Manager will focus on driving account growth and ensuring partner success from pre-sales support and onboarding through implementation and ongoing partnership development. This role will proactively identify opportunities for expansion of services with both new and existing partners, strengthening and growing our strategic relationships.
How you’ll Contribute:
- Drive success for existing partners by identifying opportunities to expand and strengthen the partnership
- Maintain or increase partner renewal rates by delivering exceptional support, identifying growth opportunities, and ensuring partners achieve their business goals
- Expand revenue opportunities through strategic service expansion
- Influence future customer lifetime value through higher product adoption and customer satisfaction
- Drive new business growth by fostering greater advocacy and referenceability
- Manage partner success activities including onboarding, ongoing maintenance & monitoring, training, professional services, customer support, renewals, expansion, advocacy, GTM initiatives
Who you are:
- Bachelor’s degree or equivalent experience
- 4 years of experience in a similar role, ideally combining post sale and sales experience
- Passion for improving operational efficiencies and solving problems creatively
- Ability to influence others through persuasion, negotiation, and consensus-building
- Strong empathy for customers paired with a passion for revenue growth and business impact
- Analytical, process-oriented mindset with a commitment to continuous learning and improvement
- Enthusiastic and creative collaborator with the ability to inspire others
- Experience with web commerce, web/mobile applications
- Strong knowledge of usability principles, universal design and techniques
- Proven success in fast paced start-up environments, balancing multiple priorities with acute attention to detail
- Enjoys building, growing, and expanding partnerships with large complex partners, skilled in generating and maintaining multi-level partner/client relationships
- Self-starter with a strong sense of ownership and accountability
Our Values:
- Relentlessly Prioritize the Customer
- Own Outcomes
- Be Straightforward
- Act Now & Iterate
- Grit
- Decide with Data
- Hire and Develop A Players
- Be Coachable
- Organize and Plan
- Expect and Embrace Change
Benefits and Perks:
- Work with a talented but humble team
- Competitive compensation and equity
- Weekly paid family meal
- 401k, medical, dental, and vision insurance
- Flexible and Generous PTO Policy: If you feel you need a break to recharge, we encourage you to take it!
- 15.5 company-paid holidays including Juneteenth, MLK Day and a 1-week company shut down
- To support remote work conditions, AudioEye provides each employee a one-time stipend of $300
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates’ personal and financial information through fake interviews and offers. All AudioEye recruiting email communications will always come from the @greenhouse.io domain or audioeye.com . Any outreach claiming to be from AudioEye via other sources should be ignored.
Equal Opportunity Employer: We embrace equal employment opportunity. AudioEye is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs. We welcome and encourage applications from candidates of all backgrounds, abilities, and seek to ensure that all candidates have the opportunity to showcase their skills and qualifications during the hiring process. Please email [email protected] if you require an accommodation.
Notice to Staffing Agencies: It is our policy that any and all contact with third party staffing vendors come through our Talent Acquisition department directly. We have established a preferred network of staffing partners that we engage with if and when we deem necessary. We ask that staffing agencies refrain from contacting our executives, hiring managers, or employees directly. Unsolicited resumes and inquiries will not be considered or responded to. Thank you for your understanding and cooperation.
