HR & Training Officer

Job description

Axcess Payment Services are a leading player in the financial services industry, specialising in tailored payment processing solutions for a diverse range of merchants across multiple sectors.

We focus on fostering long-lasting relationships and go beyond being just a service provider. We take pride in working collaboratively with our merchants to streamline payment processes, enhance customer experiences, and help drive sustainable growth for their businesses.

With the payments landscape constantly evolving, we are committed to delivering secure, reliable, and scalable solutions that help businesses adapt with confidence.

What sets us apart is our people. We’re a collaborative and ambitious team, proud of the strong relationships we build with merchants and the positive impact we make on their business. At Axcess Payment Services, you’ll be part of a supportive environment where ideas are valued, growth is encouraged, and every team member has the opportunity to make a real impact on our success.

The Role:

We are looking for a motivated and detail-oriented HR & Training Officer to join our Leeds office. This hybrid role combines HR administration with in-house training, giving you the opportunity to deliver training programs under the guidance of the Training Manager and support HR processes for the HR Manager.

Key Responsibilities:

Training & Development

• Plan, organise, and independently deliver engaging induction and refresher training sessions for new and existing employees.
• Develop, update, and maintain training materials, ensuring content is accurate, consistent, and aligned with business goals.
• Collaborate with managers, subject matter experts, and external providers to deliver specialist sessions and gather feedback.
• Track participation, monitor effectiveness, and follow up with employees and line managers to identify improvements.
• Support training logistics, including scheduling, attendance tracking, and reporting, while contributing to continuous improvement initiatives to enhance employee development and engagement.

HR Administration

• Conduct DBS and reference checks for new hires.
• Manage onboarding and offboarding processes, including inductions and HR system setup.
• Maintain accurate and confidential employee records in line with GDPR.
• Track staff absences, annual leave, and sickness records.
• Prepare HR documents, letters, and reports.
• Act as the first point of contact for HR platform queries.

About You:

You enjoy working in a dynamic environment, confidently switching between delivering engaging training sessions and handling HR administration. You take a proactive approach to supporting colleagues and solving problems, are highly organised, detail-oriented, and enjoy helping employees develop and succeed.

• Confidence to run training sessions independently (face-to-face and virtually) and support employee development.
• Strong administrative and organisational skills with keen attention to detail.
• Excellent written and verbal communication skills.
• Professional approach to handling confidential information.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Ability to multitask, prioritise, and manage deadlines.
• Willingness to learn and develop HR and training knowledge.

Nice to have:

• Familiarity with HR software or databases.

• Basic understanding of payment processing or financial services.

• Full training and mentorship from HR and Training teams.

• Career progression opportunities in a growing, dynamic business.

• Friendly, collaborative working environment.

• Hybrid working flexibility (minimum of 3 days in the Leeds office).

• 22 days annual leave, increasing by 1 day per calendar year of service, up to 25 days.

• Your birthday off.

• Workplace pension.

Job Title: HR & Training Officer

Location: Leeds, LS16 6QY (Hybrid, minimum 3 days in office)

Job Type: Full-time, permanent (approx. ⁶⁰⁄₄₀ split between training and HR administration)