Job description
Head of Control Centre / Green Waste Club (GWC)
Location: Hybrid – travel to Stockport and Aylesbury
The role
As Head of Control Centre / Green Waste Club (GWC), you will own and lead the strategic, commercial and operational evolution of our Control Centre proposition across the Group and externally. This role is pivotal in driving innovation, accelerating new product development and embedding scalable, high-performing delivery models that create measurable value for customers and the business.
You will also hold full accountability for the Municipal Green Waste Club portfolio and associated call centre operations, ensuring commercial resilience, operational excellence and a clear, future-focused strategy within a dynamic and evolving market.
This is a unique, senior leadership role with pan-operational influence across Biffa, positioned at the heart of the Municipal division’s growth agenda. Success will be measured through tangible results—revenue growth, margin improvement, innovation delivery, and the creation of a market-leading Control Centre capability that sets the standard across Biffa and the industry.
Your core responsibilities
· Lead the commercial and operational development of the Control Centre.
· Define and own the product portfolio strategy, launching new propositions at pace and scale
· Drive innovation, efficiency and service differentiation, ensuring clear competitive advantage
· Provide end-to-end leadership of the Municipal Green Waste Club (GWC) and call centre operations
· Deliver revenue growth alongside sustainable margin improvement
· Establish robust performance management, reporting and insight for senior stakeholders
· Translate strategy into fully costed, risk-assessed delivery plans with clear accountability
Our essential requirements
· Significant experience in commercial management and/or product development
· Strong product, analytical and strategic capability
· Proven leader with excellent stakeholder and communication skills
· Experience operating effectively within complex, matrix organisations
· Pragmatic, innovative and delivery-focused
· Highly analytical, numerate and capable of managing fully costed, risk-assessed projects
Changing the way people think about waste.
At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.
Dedicated to diversity.
Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.
