Job Description
SelectLeaders Overview:
SelectLeaders, a BISNOW company, is the #1 job platform and professional development destination for the Real Estate industry. Our mission is to connect industry-leading employers with their most valuable asset — people — while empowering top-tier talent to advance their commercial real estate careers.
Our competitive edge lies in a powerful, continuously expanding network of leading professional real estate organizations. For nearly 20 years, we’ve cultivated relationships that now span professionals who control or influence over 90% of the U.S. commercial real estate market.
As we continue to evolve our client experience and growth initiatives, we are seeking a proactive entry-level Account to support our job board, clients, and revenue team. This role will play an important part in ensuring a seamless experience for employers — from onboarding and day-to-day support to responding to inbound inquiries, monitoring platform activity, and helping identify opportunities to improve how we serve our customers. Working closely with our Enterprise Account Executive, this individual will contribute to prospecting efforts, outbound campaigns, and research while helping analyze customer trends, support reporting, and strengthen our long-term job board strategy. The ideal candidate is curious, organized, and eager to learn, with a strong service mindset and an interest in how technology platforms grow and deliver value to clients. The position is based in the NYC area. It follows a hybrid schedule: three days in-office at 123 William Street
KEY RESPONSIBILITIES
- Client Onboarding & Support
- Assist with onboarding new clients, ensuring they are set up successfully on the platform.
- Provide day-to-day support to clients, answering questions and resolving issues in a timely manner.
- Help troubleshoot job postings, account access, and general platform questions.
- Ensure a positive and responsive client experience across all touchpoints.
- Inbound Requests & Communication
- Monitor and respond to inbound emails, support tickets, and website chatbot inquiries.
- Route requests appropriately and follow through to resolution.
- Maintain clear documentation of client interactions.
- Job Board Operations & Technical Support
- Support ongoing maintenance of job postings and employer accounts.
- Identify, resolve, escalate technical issues or bugs to the appropriate team.
- Help ensure data accuracy across the platform.
- Data, Reporting & Insights
- Assist with compiling reports on client activity, job performance, and usage trends.
- Analyze data to identify customer patterns and opportunities for improvement.
- Support leadership with insights that inform product and growth strategy.
- Customer Trends & Strategic Support
- Observe client feedback and recurring questions to help identify product or process improvements.
- Contribute ideas to enhance client experience, candidate flow, and audience development.
- Assist with projects related to long-term job board strategy and growth initiatives.
- Sales & Account Support
- Support the Enterprise Account Executive with research, proposal preparation, and follow-up.
- Help manage client requests and ensure timely responses.
- Assist in preparing materials for client meetings and renewals.
WHAT ARE WE LOOKING FOR?
- Curiosity about technology, marketplaces, or online platforms. Exposure to technology tools, customer support platforms, or data analysis nice to have.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Interest in partnering with commercial real estate clients within technology, recruiting, and SaaS environments. Demonstrates a customer-first approach and a strong learning mindset.
- Comfort working with data in spreadsheets and systems.
- Natural curiosity for technology, marketplaces, and digital platforms. Experience with technical tools, customer support software, or data analysis is beneficial.
- Ability to manage multiple tasks in a fast-paced environment.
$50,000 - $55,000 a year
+ bonuses
Get To Know Our Teams! < Click here for more info about Bisnow, Biscred & SelectLeaders!
Before applying, please read our values below. Our values describe and give insight into our culture. If you do not share the same values, this role will not be a mutually beneficial fit. If you do share these values and want to apply, we encourage you to do so!
Our values demand that we be curious, self-aware, fearless, consistent. We say yes to seemingly insurmountable challenges because we dare ourselves to push further. And we go the distance because we are individually and collectively entrepreneurial, always asking: Why can’t it be done? We find a way because we care more than the competition. We embrace team and disown ego. We are ruthlessly disciplined and unabashedly kind. We unreservedly challenge the status quo and vigorously fight for new levels of excellence. We believe the difference between good and great is exceptional communication. We obsess over creating value for our team and our customers. We push ourselves and our industry to be more inclusive, to champion diversity and to fight racism, gender bias and all forms of inequality. We never peak. We never quit. We never have excuses. We own our failures and we commit to being smarter and stronger because of them. We give our best today and even better tomorrow. We are here to win.
Bisnow will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require Bisnow’s sponsorship to continue to work legally in the United States.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
