Job description
Full-time, Hybrid, Mexico City
AtBlueConic,we’rereinventinghowbusinessesgrowbytransformingcustomerdatainto real-timeintelligenceandaction.Asthecreatorsoftheindustry’sfirstCustomerGrowthEngine
(CGE),wehelpbrandsmovebeyondtraditionalCDPstoasmarter,fastermodelfor growth—poweredbyAI,builtforprivacy,anddesignedtocreatemeaningfulvalueacrossthe
customerlifecycle.
Joinusinshapingthefutureofcustomerengagement—wherebusinessesdon’tjustcollectdata, butturnitintotheirnextcompetitiveadvantage.
WeareanAI-Firstcompanyseekingaforward-thinkingITEngineertoleadIToperationswith anautomation-firstmindset.ThisroleblendstraditionalITresponsibilities—managingsystems, SaaS,andsecurity—withnext-generationAIagentsandagenticworkflowsthattransformhow ITsupportsandscalesacrossthebusiness.TheidealcandidateisaseasonedITprofessional withstrongmacOSandSaaSexpertisewhoispassionate aboutleveragingAIandautomation toeliminaterepetitivework,improveuserexperiences,anddeliverscalableITsolutions.
Inthisroleyouwill:
●End-UserSupport&HelpDesk
- ServeasanescalationpointforIThelpdeskticketsusingJiraServiceDesk.
- TroubleshootandresolvemacOShardware,software,andconnectivityissues.
- ImplementAI-driventickettriageandresolutionagentstoincreaseefficiency.
●Systems&SaaSAdministration
- AdministerGoogleWorkspaceaccounts,groups,permissions,andsecuritypolicies.
- ManageOneLoginSSOandidentitylifecycle.
- OwnSaaSmanagementthroughTorii,includingvendorintegrations,license optimization,andcosttracking.
- Leademployeeonboardingandoffboarding,streamliningprovisioningand deprovisioningwithAIautomation.
- ManagethemacOSfleetthroughKandji(preferred)orsimilarMDMplatforms.
●AI,Automation&Innovation
- DesignanddeployAIAgentstoautomateIToperationsandimprovesupportworkflows.
- BuildagenticAIprocessesforSaaSlifecyclemanagement,reporting,andknowledgebaseupdates.
- Usescripting(Python,PowerShell,GoogleAppsScript)alongsideAIplatformstoeliminatemanualtasks.
- ContinuouslyevaluateandintegrateemergingAItoolsintoIToperations● Security&Compliance
- Apply AI-enhancedmonitoringtoidentifyandremediatevulnerabilities.
- Enforce securitybestpracticesacrossendpoints,SaaS,andidentitysystems.
- Maintain audit-readydocumentationandsupportcomplianceinitiatives.
●Documentation&KnowledgeManagement
- CreateandmaintainITpolicies,runbooks,andAIworkflowplaybooks.
- MaintainaninternalknowledgebasewithAI-assistedupdates.Documentrepeatabletasksforconsistencyandcross-teamtraining.
- Projects&VendorCoordination
- Lead orsupportITandAIprojectssuchastoolrolloutsandintegrations.
- Collaborate withvendorstooptimizeITandAI-drivenservices.
- Provide technicalinputforITprocurementandsolutionevaluations.
You have:
- 4+yearsofITadministration,SaaSoperations,orITsystemssupportexperience.
- Expertisewith macOSadministrationinenterpriseenvironments.
- MDMplatforms(Kandjistronglypreferred;Jamf,Mosyle,orequivalentalsoconsidered).
- GoogleWorkspace,OneLogin,Torii,JiraServiceDesk.
- Hands-onexperiencewithAItools,AIagents,orautomationplatformsisamust.
- Strongscriptingskills(Python,PowerShell,GoogleAppsScript,etc.).
- SolidunderstandingofITsecurityprinciplesandSaaSlifecyclemanagement.
- Excellentdocumentation,communication,andorganizationalskills.
- AbilitytobalancedailysupportwithstrategicAI-firstprocessimprovements.
About BlueConic:
BlueConicistheleadingCustomerGrowthEngine,helpingbrandsunlockthefullvalueoftheir customerdata.BycombiningAI-poweredintelligencewithreal-timeactivation,BlueConic enablesbusinessestodrivegrowth,increaseretention,andoptimizerevenue.Morethan500 brandsincludingASICS,Forbes,Heineken,L’Oréal,Mattel,Michelin,TeliaCompany,andUnilever useBlueConictocreatemeaningfulrelationshipsanddrivelong-termbusinessimpact.
