Job Description
Company Description
The Bosch group has more than 400 000 employees around the world, present in 60 countries, and we are proud to impact people’s lives and to work towards a more sustainable future.
Bosch Service Solutions in Lisbon hosts Bosch’s first international shared HR service. With over 160 specialized employees, HR Service Europe operates in the areas of IT tool development dedicated to HR, information management, training, recruitment and selection, and international assignments for more than 40 countries worldwide.
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference in mindsets, cultures, generations, identities and perspectives. Everyone should bring their authenticity and work together respectfully. Bosch is an employer that values diversity and equal opportunities. We welcome applications from people with disabilities and we can provide reasonable accommodations during the recruitment process and in the performance of professional activity. By including everyone and ensuring equal opportunities we unleash our full potential.
Job Description
The Business Operations Manager is responsible for supporting daily operations in our BPO services team and ensuring processes run smoothly, efficiently, and cost-effectively. This position helps lead teams, manage resources, and drive continuous improvement initiatives to meet business goals. The successful candidate will combine strong leadership with analytical thinking to enhance productivity and service quality. This role reports directly to the Operations Manager.
Your contribution to something big:
Reporting to the country Operations Manager, you will be responsible for:
- Achieving the invoicing and operational profitability targets of the multilingual and nearshoring services and clients
- Ensuring consistent service delivery, operational efficiency, and adherence to SLAs, KPIs, and quality standards.
- Managing and develop teams, including workforce planning, performance management, recruitment, onboarding, engagement, and retention.
- Collaborating with cross-functional teams (HR, Quality, Finance, IT technical support) to support operational goals.
- Supporting onboarding of new clients or services, ensuring smooth transitions and operational readiness.
- Identifying of new and growth business opportunities together with the Sales and Business development areas.
- Identify, implement, and monitor process improvements to increase productivity, quality, and cost efficiency.
- Maintaining a high level of satisfaction of client-companies and end users.
- Focusing on the satisfaction and development of associates.
- Ensuring compliance with internal policies, client requirements, and regulatory standards.
Qualifications
What distinguishes you:
- Bachelor’s degree (pref. Management, Business Administration, or related field)
- Proven experience as an Operations Manager or similar leadership role in a multilingual, shared services, BPO, or customer operations environment
- Knowledge in workforce management, forecasting, performance management, project implementation, process improvement, quality assurance, technology, and reporting
- Excellent operational and analytical skills, with a data-driven mindset
- Strong communication, stakeholder, and client relationship management skills, with the ability to influence at all levels;
- Ability to manage complexity, prioritize effectively, and operate in a fast-paced environment Continuous improvement mindset, with experience in process optimization
- Continuous improvement mindset, with hands-on experience in process optimization or transformation initiatives.
- Proficiency in Microsoft Office (especially Excel) and ability to quickly learn new systems and tools.
- Customer orientation and ability to influence
- Experience managing complexity, prioritizing effectively, and operating in a fast-paced environment;
- •Language skills: English C1 (mandatory) and Portuguese.
Additional Information
Work #LikeABosch means:
⚖️ Flexible work conditions
🔀 Hybrid work system
🌐 Exchange with colleagues around the world
🧑⚕️ Health insurance and medical office on site
📚 Training opportunities
📈 Opportunities for career progression and continuous professional development
💲 Access to great discounts in partnerships and Bosch products
🏋️ Sports and health related activities
🚉 Great access to public transports
🅿️ Free parking lot
🍽️ Canteen
Success stories don´t just happen. They are made…
Make it happen! We are looking forward to your application!
