Job Description
Company Description
The Bosch group has more than 400 000 employees around the world, present in 60 countries, and we are proud to impact people’s lives and to work towards a more sustainable future.
Bosch Service Solutions in Lisbon develops and offers Customer Experience, Mobility, and Monitoring solutions for its clients, and plays a prominent role in providing Engineering and Software Development services in the technology market. Every day, our teams find fast, efficient, and innovative solutions for thousands of people.
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference in mindsets, cultures, generations, identities and perspectives. Everyone should bring their authenticity and work together respectfully. Bosch is an employer that values diversity and equal opportunities. We welcome applications from people with disabilities and we can provide reasonable accommodations during the recruitment process and in the performance of professional activity. By including everyone and ensuring equal opportunities we unleash our full potential.
Job Description
Your contribution to something big:
- Order Management: Entry, validation, and monitoring of orders in the SAP S/4HANA system, ensuring compliance with delivery deadlines.
- Sales Team Support: Act as the internal point of contact for Account Managers, providing stock updates, order status reports, and administrative support.
- Returns & Claims Management: Processing reverse logistics flows (returns), performing root-cause analysis, and coordinating with the warehouse and quality departments.
- Invoicing & Administration: Issuing invoices and credit notes and verifying transport documentation.
- Customer Support: Managing contacts (phone/email) to clarify basic technical queries regarding DHW (Domestic Hot Water) or logistical issues.
- Follow-up: Monitoring pending tasks and ensuring customers are proactively informed of any service changes.
Qualifications
What distinguishes you:
- Experience: Previous experience in Customer Service or Sales Support roles.
- Technical Skills:
- Proficiency in SAP S/4HANA.
- Solid knowledge of Microsoft Office (with a focus on Excel).
- Soft Skills:
- Excellent communication skills (written and verbal) and a strong sense of customer empathy.
- High level of organization and accuracy in data management.
- Resilience and the ability to work under pressure, managing priorities and tight deadlines.
- Proactive attitude with a problem-solving mindset.
Additional Information
Work #LikeABosch means:
⚖️ Flexible work conditions
🔀 Hybrid work system
🌐 Exchange with colleagues around the world
🧑⚕️ Health insurance and medical office on site
📚 Training opportunities
📈 Opportunities for career progression and continuous professional development
💲 Access to great discounts in partnerships and Bosch products
🏋️ Sports and health related activities
🚉 Great access to public transports
🅿️ Free parking lot
🍽️ Canteen
Success stories don´t just happen. They are made…
Make it happen! We are looking forward to your application!
