Job Description
Company Description
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we enjoy our work, we inspire each other, we provide equal growth opportunities for all team members, all roles are represented in all countries. We grow together!
Job Description
Join our team as an IT Infrastructure Specialist and help us build and maintain a reliable, secure, and scalable IT environment. You will play a key role in supporting daily operations and driving improvements across our infrastructure landscape.
Tasks:
- Carry out 2nd and 3rd-level support for all IAM topics of the Robert Bosch GmbH focused on BSH-dedicated IAM Products and Services as well as One Identity Manager
- Identify, clear and dispatch incidents in the area of Identity/Access Management across platforms while observing the specified quality regulations
- Analyze incidents in depth, identify error causes, transfer to and exchange with IAM Problem Management for the benefit of the affected users.
- Process/respond to questions/comments in the related support channels (ITIL tools, forum, docupedia, …)
- Support specifying, testing, documenting and reporting new support functionalities
- Identify new support cases, develop solution approaches for them, align with product responsible
Qualifications
- Experience of several years in support of complex and distributed enterprise IT solutions including very good ITIL know-how
- Know-how in area of Identity Management, Identity Master Data Management,
- General process know-how and ability to make use of it in complex IT environments
- Experience in user support within 2L or 3L
- Basic knowledge in software development and database technologies (scripting, SQL, …)
- Very good English skills (written and spoken) - additionally good German skills and further language skills an advantage
- Motivation / open-minded to work in diverse / multicultural / distributed / virtual teams
Additional Information
Bosch’s culture of innovation and digital transformation offers you a fantastic platform to grow your skills and enhance your network. We are dedicated to building a warm, open, transparent, and inclusive work environment for all.
Work LikeABosch:
- Employment Contract
- Competitive salary + annual bonus
- Hybrid work with flexible working hours
- Referral Bonus Program
- Copyright costs for IT employees
Grow LikeABosch:
- Complex environment of working, professional support and possibility to share knowledge and best practices
- Ongoing development opportunities in a multinational environment
- Broad access to professional trainings (incl. language courses), conferences and webinars
Live LikeABosch:
- Private medical care and life insurance
- Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)
- Prepaid Lunch Card
- Number of benefits for families (for instance summer camps for kids)
- Non-working day on the 31st of December
