Client Partnership Manager

Job description

What We Do

At C.A. Fortune, we aspire to maintain our position as the nation’s leading consumer brands agency. We realize how fortunate we are (pun intended) to offer comprehensive solutions to our clients. From sales management to marketing, all the way down to insights, e-commerce, and merchandising; our boutique service model offers a breadth of services to our clients.

Who We Are

People. Passion. Purpose. Our people are the core of our business. Our unique boutique service model allows our people to follow their passions with a purpose, all while delivering excellent services to our clients. At C.A., we live and breathe our values. We are fearless and curious innovators who lead with solutions, empower others, and do the right thing, always. We are a family-first organization and recognize the importance of a healthy and flexible work-life balance, a positive support system, and the power of diversity and inclusion.

Overview of the Role

• We are looking for an In-Store Partnership Manager who will manage a portfolio of C.A. Fortune clients on all day-to-day activities within retail merchandising, ensuring that projects are set-up strategically and enhance the brand partner’s success and growth. This role will lead planning sessions, progress updates, and operations meetings, as well as coordinate the flow of tasks among the various other In-Store team members. They will have direct partnership management responsibilities owning the development of In-Store projects and execution of them at the retailer.
• Fully remote, but if local to Chicago, IL will observe a hybrid schedule (3 days in office).
• Salary range: $60,000 - $70,000 based on experience, qualification and skills.
• Travel required is less than 10% - i.e. industry trade shows, business review meetings, In-Store Team meetings, and /or any other events.
• At C.A. we’re not looking for perfection, just people that want to commit to us and grow their careers long-term. We are on a mission to build better brands that inspire healthier lifestyles for consumers and their families. If you’re looking for a sign to apply, here it is!

What You’ll do at C.A. Fortune

• Direct management of clients’ retail execution strategy with responsibility for:
• Define brand partner(s) retail project strategy across single or multiple retailers
• Ensure project execution from onboarding through completion
• Work with clients to identify, track, and report on KPIs.
• Help clients navigate and/or problem solve issues with distribution, product conversions, pricing, launches and more, where In-Store can provide value
• Lead onboarding of new clients and new projects
• Engage internal insights team to deliver client reporting when relevant
• Analyze client reporting and communicate insights to drive expansion
• Ongoing project management to drive client success.
• Track progress and coordinate client updates to ensure critical timelines are met.
• Identification of issues and troubleshooting solutions for proper field execution
• Participation in key client strategy meetings.

What You Should Bring to the Table

• At least 3 years of experience working within a retail merchandising organization.
• Experience with a CRM/ CMS (i.e. Monday.com)
• Experience with a major retailer (Brick & Mortar or Online).
• Experience in a client-facing role.
• Strong knowledge of the consumer products industry (specifically food products).
• Knowledge of grocery industry and grocery KPIs
• Strong communication skills, ability to clearly articulate complex concepts/processes in a concise manner, including strong attention to detail and proofreading skills.
• A demonstrated competency in multi-tasking and problem-solving with focus on meeting deadlines.
• Strong analytical and strategic thinker; can turn self-developed strategies/efficient processes into execution.
• Bachelor’s Degree and/or similar industry experience.
• Proficient with all necessary computer-based programs (Outlook, Word, Excel, PowerPoint, SharePoint).

You Will Stand Out if You Have

• Multiple Client and/or Project Management experience strongly preferred
• Retail Experience
• Prior CPG experience
• Familiarity with Go Spot Check and/or Repsly
• Love of Food!

Perks

• PTO & Sick Days
• 12 paid company holidays per year
• 2 paid volunteer days per year
• 3 months fully paid parental leave (regardless of gender)
• Medical, dental, and vision
• Paid company life insurance
• 401k with company match
• Summer hours (half day Fridays from Memorial Day through Labor Day)
• Bonus Eligible

Come As You Are

C.A. Fortune is committed to making our company more inclusive. Diversity fuels our innovation and better connects us to our clients, our colleagues, and our communities. Based on research, we know that women and other marginalized groups tend to apply to roles only when their experience perfectly matches the job description. That said, we encourage you to apply if you meet the majority of qualifications, especially if this role aligns with your career trajectory.