Job description
Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.
Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.
We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.
What You’ll Do
• Own and manage a portfolio of incubation partners as a Key Account Manager.
• Drive delivered orders growth through menu optimization, pricing, availability, and demand levers.
• Own and optimize PV (partner discounts) to improve conversion while balancing partner economics.
• Drive CPC utilization, ensuring correct setup, consistent spend, and performance tracking.
• Monitor partner performance daily and take timely actions to address underperformance.
• Resolve day-to-day operational issues related to menus, pricing, availability, promotions, and order flow.
• Act as the escalation point for partner issues impacting customer experience.
• Use data and insights to identify growth opportunities and influence partner decisions.
• Coordinate with internal teams to execute commercial initiatives and resolve operational blockers.
• Maintain strong relationships with partners through proactive communication and structured follow-ups.
What You’ll Need
• 2–4 years of experience in account management, sales, commercial, or operations roles.
• Strong ownership mindset with the ability to work towards clear KPIs and targets.
• Comfortable working with data, dashboards, and reports to track performance.
• Strong communication skills in English and Arabic (Must)
• Ability to manage multiple partners and priorities in a fast-moving environment.
• Highly organized, execution-focused, and comfortable with ambiguity.
• Experience using Excel and CRM tools.
• Food delivery, e-commerce, or tech experience is a plus.
What we’ll provide you
We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
- Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
