Job description
Are you an impact-driven problem solver who is passionate about making a difference in the lives of others while contributing to a successful business? Join Carewell and be a part of a team that creates impactful solutions for caregivers and their unique challenges. We’re looking for hardworking individuals committed to raising the bar and striving for impact, scalability, and simplicity. Build your career with Carewell, a category-defining business dedicated to making caregiving easier.
Role Overview
Carewell Family Services, LLC is piloting its first-ever caregiver services line, and we are looking for a pioneering Licensed Clinical Social Worker (LCSW) Consultant to help us build and manage it. This is a new offering for our business, and we need more than a practitioner—we need a subject matter expert to act as our strategic guide. You will not perform clinical diagnoses; instead, you will use your clinical background to design systems, draft SOPs, and ensure our care model is scalable, ethical, and seamless.
In this role, you will serve as the primary logistical architect for our patients while simultaneously designing the operational “blueprint” for Carewell’s Care Coordination services. You will use your clinical expertise to provide best-practice recommendations, define our service roadmap, and formalize the standards that will allow this pilot to scale.
What You’ll Do
1. Strategic Leadership & Operational Backbone
- Expert Advisory: Act as the lead advisor to leadership, providing best-practice recommendations for care coordination technology, patient engagement strategies, and service roadmaps.
- Process Design (SOPs): Author and formalize step-by-step SOPs for all activities, including patient intake, risk stratification, and escalation protocols.
- Workflow Mapping: Design end-to-end clinical and administrative workflows to ensure seamless communication between patients, providers, and the Carewell team.
- Resource Development: Create the “Carewell Toolkit,” including training manuals, templates, and “cheat sheets” to ensure scalability.
- Iterative Refinement: Facilitate feedback loops during the pilot phase, updating workflows in real-time based on your findings and patient outcomes.
2. Direct Patient & Family Advocacy
- Medicare Navigation: Provide expert guidance on Medicare benefits, enrollment logistics, and system navigation.
- Financial & Insurance Advocacy: Review MSNs and EOBs for errors, resolve billing disputes, and identify pharmaceutical assistance programs to reduce out-of-pocket costs.
- Care Logistics: Manage specialist scheduling, telehealth setups, and transportation, ensuring medical records follow the patient to prevent redundant testing.
- Caregiver Support: Serve as the central point of contact for families, providing updates and vetting non-medical resources like Meals on Wheels or respite care.
What You’ll Need
- Active Clinical Social Work license (LCSW).
- Minimum 2 years in non-clinical care coordination. Experience in a startup or “v1” program environment is a significant plus.
- Deep, verifiable knowledge of Medicare regulations, Medigap, and Part D nuances.
- A passion for building from scratch. You should be as comfortable writing a manual as you are talking to a patient.
- The ability to see “red tape” not just as a hurdle for one patient, but as a system that can be optimized for many.
- Ability to manage complex cases via CRM/Case Management software and conduct high-quality video consultations.
Contract Details
- Contract type: Independent Contractor / 1099
- Location: Fully remote
- Hours: A minimum of 25 hours per week is guaranteed, with a maximum of 40 hours per week based on demand.
- Evaluation: Success and demand will be reassessed at the 90-day mark to determine the permanent structure of the department.
About Carewell
Carewell is a category-defining business that is dedicated to providing the most trusted and reputable retail source for caregiving products. Our vast selection of expert-vetted products includes incontinence supplies, wound care, nutrition, mobility aids, and more, all available at the best prices with fast, reliable shipping. We are proud to have been recognized as one of the fastest-growing companies in the US, ranked on the Inc. 5000, and named one of the most customer-centric companies in the world by Forbes in 2022. At Carewell, we understand the importance of caregiving, and we strive to provide the highest quality products to help caregivers provide the best care possible for their loved ones.
As the number of older adults in the US grows, the need for caregiving solutions will only increase. By joining Carewell, you will have the opportunity to work in a space that is constantly evolving, with new challenges and opportunities for growth. We are committed to being architects of our own success, always striving to improve our teams, partnerships, and solutions to ensure impact, scalability, and simplicity. As a member of our team, you will have the opportunity to collaborate with like-minded individuals, using customer insights, data, research, and feedback to make decisions and create the most effective solutions. If you are ready to join a team of dedicated individuals who are committed to making a difference in the world, Carewell is the place for you.
Learn more about us in the Carewell Newsroom.
