Job description
Main areas of focus: Employee and Manager Support, Onboarding and Offboarding, HR Systems and Data, Compliance, Payroll, and Policy Execution, People & Culture Operations
Location: Remote - U.S. only
Eligibility: At this time, we are only considering candidates who are eligible to work in the United States without the need of company sponsorship now or in the future.
JOB SUMMARY
The People Operations Senior Generalist will play a key role in delivering a seamless employee experience across the full HR lifecycle. Reporting to the VP of People, this role balances day-to-day People Ops execution with employee support, compliance administration, payroll, and program delivery. The Senior Generalist is a go-to resource for employees and managers, ensuring processes run smoothly, policies are applied fairly, and compliance standards are consistently met.
YOU’LL BE RESPONSIBLE FOR…
● Administering payroll processing and audits, ensuring accuracy and compliance with multi-state regulations and supporting nonexempt policies and procedures for hourly employees
● Facilitating new hire onboarding, including I-9s, paperwork, training sessions, and People & Culture materials
● Managing the People & Culture inbox, triaging all incoming tickets and requests to ensure timely responses and resolution
● Supporting offboarding processes, including exit interviews, unemployment claims, and thoughtful employee farewells
● Administering employee benefits and perks including 401k administration, encouraging utilization, and helping implement new offerings
● Administering workplace accommodations (ADA, religious, medical) with accuracy and care
● Maintaining and updating the organizational chart
● Maintaining HRIS recordkeeping and reporting
● Managing employee change processes, ensuring documentation, approvals, and system updates
● Ensuring compliance with I-9s, FLSA classification, and wage and hour requirements
● Managing leave of absence processes and related documentation
● Facilitating trainings (anti-harassment, safety, HRIS usage, perks)
● Supporting policy education and enforcement across the organization
● Tracking People & Culture expenses and managing budget reporting
● Managing the virtual office (mail, inventory, merchandise)
● Providing general support for People & Culture initiatives and team operations
YOU MUST HAVE…
● Bachelor’s degree in Human Resources, Business Administration, or related field
● 5–6 years of progressive HR/People Ops experience, including direct experience with payroll administration
● Strong knowledge of employment laws, wage and hour compliance, FLSA classification, and leave administration.
● Hands-on experience managing HRIS systems
● Demonstrated ability to manage sensitive employee matters with discretion, professionalism, and empathy
IT’S AN ADDED PLUS IF YOU HAVE…
● HR certification (SHRM-CP, PHR)
● Working with PEO platforms (e.g., TriNet)
YOU’LL BE SUCCESSFUL IF…
You’re extremely organized and detail oriented
You can handle and prioritize several projects at once. You can turn a long thread of email correspondence into actionable items for multiple people.
You’re a great communicator
You can demonstrate effective relationship management by ensuring concise communications of needs and requirements. You operate with poise, and reliability in both your personal and professional worlds.
You’re an avid team player
You’re confident in your skills and not afraid to speak your mind, but you know how to put the team first.
You were born a people person
You enjoy interacting with people over the phone, in person or through emails. You’re welcoming and more than willing to help someone find their way around charity: water.
You are a problem solver and a strategic systems thinker
You find new and efficient ways to streamline processes and create innovative approaches to difficult problems.
TEAM OVERVIEW
The People & Culture team champions an inclusive and values-driven people experience that is intentional at each stage of the employment journey. We partner with every team across the organization to support and equip employees with the knowledge and tools they need to be successful. From org-wide gatherings and weekly virtual staff meetings to organizational change and supporting key moments throughout an employee’s journey, we aim to foster a positive, fun, and respectful work environment. The People & Culture team leads with generosity and prioritizes care for everyone in the organization, inviting feedback, and seeking to continually grow and innovate as culture leaders.
HIRING TIMELINE
This role was posted on December 10th, 2025 and will remain open for approximately 90 days.
SALARY RANGE
This is an exempt role with a range of $86,080 - $100,800 a year.
BENEFITS & PERKS
Unlimited PTO
Summer Fridays
6-week paid sabbatical leave after 5 years of employment
Annual bonus potential through The Pool
401k plan + employer match
Medical covered at 85% + Dental/Vision contributions
FSA + dependent day care FSA
Employer-paid life insurance, STD, LTD
16-week paid maternity and paternity leave for new parents
Stipends for Home office, Professional Development, and a You-do-You Perk
TSA Pre-check reimbursement
2-4 annual travel requirements that foster team alignment, connection and in-person collaboration
ORGANIZATIONAL OVERVIEW
At charity: water, we believe that water changes everything. We work with local implementing partners to fund sustainable solutions that provide clean and safe drinking water to people around the world. Since 2006, with a diverse team of world-changers and an unstoppable community of supporters, we’ve brought clean water to more than 20 million people worldwide. With the makings of a mid-size tech startup, we’re reinventing charity through endless innovation, contagious passion, beautifully crafted stories, and a powerful brand that inspires a new kind of generosity.
At charity: water, we value every background, identity, and experience. We believe that a diverse team, informed by different cultures and perspectives, makes us stronger. We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard. We commit to providing genuine opportunities for all people to thrive. And we will continue to embed diversity, inclusion, belonging, and equality in everything we do.
Note, charity: water will never ask you for your credit card or financial information during the interview process. Should you receive a message requesting this information, please mark the email as spam and report here.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
