Job description
The range for this role is $25.00 to $34.13/hr
Actual base pay will be determined based on a successful candidate’s work location, skills/abilities, experience, and education.
Interested applicants must be willing and able to work onsite minimum 4 times per week in either our Melbourne, FL or Orlando, FL office.
The Mission
At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows: Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.
The Team
Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God and our Members to the best of our ability.
The Job
The IT Apple/MAC System Administrator provides day-to-day hands-on support for Apple hardware and software, including JAMF Pro and other MDM solutions, within a Windows-integrated enterprise environment. This role is responsible for engineering, supporting, and deploying standard macOS and iOS devices, ensuring high performance, security, and seamless integration with Microsoft infrastructure. The administrator will collaborate with IT teams, provide Tier 2⁄3 support, and deliver training and documentation for end users and support staff. The position requires adaptability, excellent communication, and a commitment to CCM’s mission and values.
Essential Job Duties & Responsibilities
- Apple Device Management
- Install, configure, and maintain Mac/Apple operating systems and software.
- Manage user accounts, permissions, and access control on Mac devices, including JAMF Pro MDM and assist as we move to Microsoft Intune device management.
- Monitor system performance, troubleshoot issues, and resolve technical problems.
- Implement security measures to protect Mac systems from malware, viruses, and unauthorized access.
- Plan and execute system upgrades and updates to ensure compatibility and stability.
- CCM Cell Phone Management
- Maintain inventory of business cell phones (Apple and Android).
- Interact with the cell phone carrier to assign device/number to staff.
- Monitor cell phone voice/data charges to align with expectations.
- Integration & Support
- Engineer and support Apple devices in a Windows network environment.
- Develop and maintain Apple servers and related equipment for iOS/macOS management.
- Provide Tier 2⁄3 support for Mac desktop and endpoint issues unresolved by Tier 1 support.
- Collaborate with Help Desk and Customer Service to deliver feature-rich, user-friendly devices.
- Office 365 & Enterprise Applications
- Administer Office 365 and support integration with Apple devices.
- Support common macOS applications (Adobe Creative Cloud, Microsoft Office 365, browsers).
- Deployment & Documentation
- Develop, test, and verify standard desktop images and configurations for supported hardware.
- Create, troubleshoot, and deploy packages and updates to Mac clients.
- Develop documentation and training materials for deployment technicians and end users.
- Security & Compliance
- Identify potential security risks and implement appropriate countermeasures.
- Ensure compliance with software inventory, license management, and remote encryption standards.
- Customer Advocacy & Training
- Act as a customer advocate to ensure high performance and ease of use.
- Provide training for first-level support personnel and end users.
- Communicate with vendors for support incidents and future purchasing options.
- Collaboration & Continuous Improvement
- Participate in software packaging quality assurance for all supported applications.
- Evaluate tools for efficient deployment and management of Apple devices.
- Contribute to disaster recovery planning and implementation.
- Provide change management communication regarding system changes, outages, and problems.
- Other Duties
- Participate in weekly and weekend after-hours on-call rotation as needed
- Provide technical support for conference systems and equipment
- Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs
- All other duties as assigned
Essential Skills & Abilities
- Ability to work as part of a multidisciplinary team, and collaborate with those in different disciplines
- Highly self-motivated and hard working with demonstrable thoroughness and attention to detail in carrying out day-to-day responsibilities
- Experience working with Infrastructure and Software development methodologies in a business environment (e.g. ITIL.)
- Training in PCI / PHI / HIPAA confidentiality and governance
- Flexible and adaptable approach, comfortable working in a complex environment with competing demands and changing priorities
- Ability to proactively identify and mitigate technical, security and service performance risks
Core Competencies/Demonstrable Behaviors
- Manages Ambiguity – Operating effectively, even when things are not certain or the way forward is not clear. Often as an IT professional, you are not clearly presented with all the information needed. However, this role requires that one must extract as much data and direction as possible from a situation that may be lacking information
- Manages Complexity – making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
- Tech Savvy – Anticipating and adopting innovations in business-building digital and technology applications
- Nimble Learning – Actively learning through experimentation when taking on new problems, using both success and failures as learning fodder
- Customer Focus - building strong customer relationships and delivering customer-centric solutions
- Humble – a mindset that honors others, shares credit, accepts critique and reflects an honest view of oneself.
- Hungry – a diligent, self-motivated pursuit of excellence; eager to grow, serve, solve problems and steward responsibility with tenacity
- Smart – emotional intelligence expressed through wise, thoughtful interaction; engaging others with discernment, restraint and relational awareness
Education and/or Experience
- Bachelor’s Degree in technical field OR equal or greater time of related work experience required
- 3+ years’ service desk/help desk experience; preferably in an Apple/MAC environment
Supervisory Responsibilities
- This job has no supervisory responsibilities
Incentives & Benefits
We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.
For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:
- 100% paid Medical for employees/99% for family
- Generous employer Health Savings Account (HSA) contributions
- Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
- 6 weeks of paid parental leave (for both mom and dad)
- Dental - two plans to choose from
- Vision
- Short-term Disability
- Accident, Critical Illness, Hospital Indemnity
- 401(k) – up to 4% match on ROTH or Traditional contributions
- Generous paid-time off and 11 paid holidays
- Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo
- Employee Assistance Program including no cost, in-person mental health visits and employee discounts
- Monetary Anniversary Awards Program
- Monetary Birthday Awards
Minimum Age Requirement: Due to the nature of the responsibilities associated with this position—including independent decision-making, access to confidential information, and potential exposure to regulated environments—candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.
