Job description
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.
As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
Why you will love this opportunity as Infrastructure Engineer at Civica
As an Infrastructure Engineer at Civica, you will play a critical role in maintaining, redesigning, and building robust infrastructure platforms that enable seamless delivery of systems for our customers and software teams.
Working in a truly global environment, you’ll collaborate with diverse teams across regions, contributing to platforms that support mission-critical solutions worldwide. This global exposure also means there may be opportunities to work outside regular business hours, ensuring continuity, reliability, and excellence across time zones.
If you thrive in a dynamic, international setup and enjoy building infrastructure that makes a real impact, this role offers an exciting opportunity to grow and innovate at scale.
What you will do to be successful in this role
- Maintain on-premises infrastructure, ensuring systems are compliant, well-maintained, and fit for purpose to deliver reliable services to end customers.
- Work across both internal and customer-facing systems, ensuring high levels of performance, reliability, security, and scalability.
- Diagnose and resolve technical issues in a timely and effective manner, minimizing service disruption.
- Act as a subject matter expert, providing technical guidance and support to colleagues across teams.
- Proactively develop and promote best practices, driving continuous improvements and recommending future enhancements to infrastructure and services.
- Support the Production Operations team with routine operational activities, ensuring smooth day-to-day system performance.
If you have experience with the below skills, we’d love to hear from you:
- Data and storage provisioning and management
- Disaster Recovery technologies and methodologies
- Strong working knowledge of Cisco network technologies
- Exposure to or experience with DevOps methodologies
- Windows Server administration, including Active Directory
- VMWare (ESXi) virtualization
- Core Microsoft technologies such as MS SQL, DNS, and RDS
- Citrix technologies
- Avamar backup and recovery solutions
You bring a collaborative mindset, act as a trusted technical advisor to colleagues, and continuously look for opportunities to improve systems and processes. Experience working in a 24x7 or globally distributed environment will be an added advantage.
Why you’ll love working with us
We know that when our people are happy, they will work better and have greater work satisfaction. Here’s what you can expect:
We’re all different - and we love this about us.
We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.
Giving culture - we encourage you to “give back” with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.
Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.
