Job description
Our Client
AWWG: A Global Leader in Fashion
AWWG is a leading global fashion group, home to iconic brands like Pepe Jeans London, Hackett, and Façonnable.
Pepe Jeans, renowned for its high-quality, stylish, and durable denim, has a rich heritage of innovation. Continuously adapting to evolving trends, Pepe Jeans designs clothing that resonates with the modern consumer.
We are seeking exceptional individuals to join our team, embrace the unique spirit of our brands, and deliver an exceptional customer experience.
What’s your Mission?
Deliver exceptional eCommerce Customer Support: Provide outstanding support via phone, chat, and email.
Foster positive customer relationships: Create positive and engaging interactions with customers.
Provide expert guidance: Assist and guide customers with all necessary product and service information.
Resolve customer issues effectively: Respond empathetically to customer needs and effectively handle complaints and objections.
Build strong relationships: Cultivate and maintain positive relationships with customers, colleagues, and clients.
Exceed performance expectations: Meet and exceed personal and team performance targets, adhering to quality and compliance standards.
Deepen product knowledge: Gain a comprehensive understanding of client activity, campaigns, and product knowledge.
Continuous professional development: Actively participate in training and briefing sessions to enhance expertise and knowledge of client and contact centre requirements.
Fluency in German & English: Fluent in both languages, both spoken and written.
Customer-centric focus: Service-oriented with a strong drive to achieve and exceed customer service targets.
Professional demeanour: Calm and composed, able to handle challenging calls professionally.
Growth mindset: Open to feedback and eager to continuously improve performance.
Organized and efficient: Highly organized with the ability to prioritize workload effectively.
Team player: A natural team player who thrives in a supportive and collaborative environment.
Passion for customer excellence: Passionate about delivering and receiving exceptional customer service in every interaction.
Start Date: 17th of November 2025
Hours: 39 hours per week
Work Schedule: Monday to Friday between 9:00 am & 6:00 pm
Salary: €21,446.00 gross per year
Performance Bonus: possibility to earn up €300 bonus based on KPIs & performance
Work Model: Hybrid (6 days per month at the office)
Training: 2 weeks of office-based training from Monday to Friday, from 9:00 am to 6:00 pm
Office Location: Barcelona (La Sagrera)
Additional Perks:
- Career Growth: Ongoing training and development.
- Well-being Support: Confidential counselling and resources.
- Perks & Discounts: Exclusive offers and rewards.
- Health Benefits: Discounted health insurance.
- Skill Development: LinkedIn learning and certifications.
- Referral Program: Bring a friend and get a referral bonus.
