OneTouch Direct

We started as a global outsource provider and call center in 1998. Our headquarters are in Tampa, Florida, and we operate from nine locations across four countries with over 3,250 workstations.

We offer omnichannel support, sales, marketing, and customer service. Our services include lead generation, tech support, asset recovery, and inbound and outbound calling for industries like telecom, healthcare, banking, and insurance.

We handle over 6 million customer interactions annually and report a 94% customer satisfaction (CSAT) rate, with clients staying with us for an average of 11 years. We combine human insights with AI tools like Sales Assist, Supervisor Alerts, and Quality Assurance to analyze and improve customer interactions.

We are ISO 27001, PCI Certified, PCI DSS Compliant, SAM certified, and Fed Biz Access compliant. We also hold Strategic Contracting Solutions and AICPA SOC service organization reports. We were recognized as a Top Workplace in 2023-2024.

Our mission is to provide exceptional human interactions, customizing services to meet each client’s needs. We aim to connect people.

We see ourselves as a seamless extension of our clients, striving to be recognized for our culture, people, and the results we deliver.

Our core values include kindness, prioritizing others’ ambitions, a passion for continuous improvement, building trust through transparent communication, and approaching life with enthusiastic possibility.

With 1,001-5,000 employees, we emphasize a ‘people-first culture’ that prioritizes the agent experience. We focus on developing and strengthening both our agents and clients.

As a privately held company, we value client and agent satisfaction. Our executive team maintains a hands-on approach. Our culture is driven by a competitive spirit and an enthusiasm for growth, pushing us to exceed expectations.

We support employees through coaching, incentives, and recognition, creating an environment of respect, support, enthusiasm, and collaboration. We are an equal opportunity employer committed to providing a diverse and welcoming culture through Employee Resource Groups and a positive, upbeat work environment.

We offer comprehensive employee benefits, including a Health Care Plan (Medical, Dental & Vision), Paid Time Off (Vacation, Sick & Public Holidays), and a Retirement Plan (401k, IRA).

Additionally, we provide Life Insurance (Basic, Voluntary & AD&D), paid training and development, an hourly base salary, and remote work opportunities. We also promote a diverse, welcoming culture with Employee Resource Groups.