Business Operations Analyst

Job description

One Kings Lane is a design-forward home destination built on the belief that great style should be both inspiring and accessible. We bring together thoughtfully curated furniture, timeless décor, and emerging trends to help customers create homes that feel personal, elevated, and lived-in. With a legacy rooted in storytelling and discovery, we partner with exceptional vendors, champion craftsmanship, and deliver an experience that sparks creativity at every touchpoint. At One Kings Lane, we don’t just furnish spaces, we help people shape the way they live.

One Kings Lane is a design-forward home destination built on the belief that great style should be both inspiring and accessible. We bring together thoughtfully curated furniture, timeless décor, and emerging trends to help customers create homes that feel personal, elevated, and lived-in. With a legacy rooted in storytelling and discovery, we partner with exceptional vendors, champion craftsmanship, and deliver an experience that sparks creativity at every touchpoint. At One Kings Lane, we don’t just furnish spaces, we help people shape the way they live. If you’re excited by innovation, inspired by design, and energized by building something meaningful, come be a part of the next chapter at One Kings Lane join our team and help shape the way people live.

As a Business Operations Analyst, you’ll sit at the center of how One Kings Lane runs day to day—owning the operational rigor, data clarity, and cross-functional alignment that keep our vendor network, inventory flow, and promotional engine running smoothly. This is a highly visible role for someone who thrives on turning complexity into structure, data into action, and operational noise into clear, scalable processes. Reporting to Holden Miller, you’ll partner closely with merchandising, operations, finance, and customer experience to ensure the business stays proactive, precise, and performance-driven as we scale.

This position will report into the CFO.

What You’ll Do:

• Serve as the primary operational point of contact for vendors — issuing weekly performance updates, resolving inquiries, and maintaining consistent communication across all partners.
• Audit product data, pricing, inventory details, and invoices to ensure alignment across vendor submissions, internal systems, and purchase orders.
• Partner with merchandising, operations, finance, and customer experience teams to ensure product launches, replenishments, and order flows remain accurate and on schedule.
• Support and improve vendor onboarding, compliance tracking, and scorecards — ensuring data integrity, SLA adherence, and structured communication.
• Identify recurring operational issues, performance risks, and workflow bottlenecks; develop data-driven recommendations to enhance vendor accountability and streamline processes.
• Lead daily/weekly operational planning, ensuring the business has clear visibility into order flow, fulfillment bottlenecks, vendor SLAs, inventory status, and promotional impacts.
• Conduct daily/weekly promotional performance analysis (sell-through, demand lifts, category trends, vendor-level impacts), and translate insights into actionable adjustments for planning, inventory positioning, and vendor communication.
• Develop data-driven operational plans that tie together performance reporting, promotional outcomes, shipping efficiency, and forecast expectations to keep teams aligned and proactive.
• Build, refine, and maintain planning tools, dashboards, and reporting frameworks that support decision-making across merchandising, logistics, and finance.
• Support broader business operations initiatives, including workflow documentation, cross-team process improvements, and systems optimization across claims, shipping, inventory accuracy, and vendor management.

What You Bring:

• Proven experience in business operations, merchandising operations, vendor management, demand planning, or supply chain coordination.
• Strong analytical capability and comfort working with data — advanced Excel proficiency, reporting tools, and understanding of operational KPIs.
• Experience using ERP and e-commerce systems (e.g., NetSuite, BigCommerce, CommerceHub/Rithum, Monday.com) to drive accuracy and efficiency.
• Excellent communication skills and the confidence to lead vendor discussions, set expectations, and drive accountability while maintaining strong working relationships.
• High attention to detail with the ability to juggle multiple priorities, deadlines, and cross-functional workstreams.
• A proactive, solution-oriented mindset with a strong ability to identify operational gaps, translate data into action, and implement process improvements.
• Ability to thrive in a fast-paced environment, support time-sensitive promotional cycles, and drive planning alignment through structured reporting and insights.

What’s in it for you? Joining CSC Generation isn’t just about having a seat at the table—it’s about helping redesign the table entirely. You’ll be challenged, stretched, and supported as you grow faster than you thought possible. In addition to competitive compensation, we offer:

• Executive Access: Work directly with brand CEOs and senior leadership, solving real business problems and earning mentorship from top operators.
• AI-First Skill Building: Get hands-on with the most advanced AI tools in the market. From automation to prompt engineering, you’ll build a modern tech stack that sets you apart in any industry.
• Accelerated Career Path: High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities across our portfolio of brands.
• Competitive benefits:Paid time off policies, 401(k)/RRSP match, medical/dental/vision and a variety of supplemental policies, and employee discounts at our portfolio companies

What our interview process looks like:

• 📞 Step 1: If you align with our vision and meet the qualifications, we’ll reach out to schedule a conversation and introduce CSC.
• 🧠 Step 2: You’ll complete a short AI or product-building challenge so we can understand how you approach problems and execution.
• 💬 Step 3: Participate in deep-dive interviews with CSC leadership focused on your experience, product mindset, and operational thinking.
• 📩 Step 4: Offer. We’ll move fast for the right candidate.

For US-based candidates, this posting is intended for candidates that reside in the following states:

AZ, DE, FL, GA, IN, LA, MI, MS, MO, NV, NC, OK, PA, TN, TX, UT, WV, WI, and WY.

Our preference is for candidates who reside near our hubs in Northwest Indiana, Austin, Texas, and Toronto, Ontario.

The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to [email protected].

It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.