Job Description
Culligan UK specialises in delivering innovative and high-quality water solutions for homes and businesses throughout the United Kingdom. Our offerings include bottled and mains-fed water coolers, hospitality water systems, multi-functional taps, water softeners, and filtration systems, as well as customised water refill stations and drinking fountains. We are committed to promoting sustainable hydration solutions by reducing reliance on single-use plastics and providing access to great-tasting, high-quality water.
As part of Culligan International, a global leader in water treatment for over 85 years, we leverage both local expertise and world-class technology to meet diverse customers’ hydration needs.
We are looking for a Key Account Executive to join the team.
This is a full-time role based in Wolverhampton with some opportunities for remote / hybrid work.
You will play a crucial role in fuelling revenue growth and enhancing profitability across our existing customer accounts by spotting and capitalising on upsell and cross-sell opportunities. In this position, you’ll oversee the customer relationship throughout their lifecycle, serving as the trusted single point of contact while ensuring a smooth experience through proactive issue resolution, effective complaint management, and diligent oversight of invoicing and debt performance.
Main Responsibilities:
Forge robust, multi-tiered connections with our valued customers to stimulate account growth, while enhancing customer satisfaction and retention.
Craft and implement tailored Account Development Plans for our key accounts, detailing strategies for growth, retention, and service excellence.
Spot and initiate upsell and cross-sell opportunities throughout our diverse product range to boost sales and elevate revenue and margins.
Take the lead on resolving customer issues, managing escalations, and handling complaints to ensure favourable outcomes.
Conduct comprehensive account reviews (monthly or quarterly) in collaboration with clients to uncover opportunities for service enhancement and to evaluate invoicing, payment, and debt health.
Deliver consistent reports on account performance, including sales figures, revenue metrics, and customer insights.
Establish strong internal partnerships with teams in Customer Experience, Sales Operations, Marketing, Bid Management, Supply Chain, and Field Operations.
Assist in commercial negotiations to secure new business deals and renew existing contracts with customers.
Ensure the accuracy and current status of Salesforce and CRM data, reflecting account activities and opportunity pipelines effectively.
Demonstrated experience in account management or customer success, preferably in a commercial or service-oriented setting.
Exceptional leadership capabilities with a proven track record in team management and development.
A history of successfully driving revenue growth through effective upselling and cross-selling within an established customer base, recognising the critical role of pipeline generation and customer engagement.
Robust analytical abilities coupled with strong commercial insight. Focused on results with a solid history of achieving targets.
Extensive experience in managing customer account relationships, including establishing trust, resolving complaints, negotiating, and conflict resolution.
Resilient, proactive, and deeply committed to customer satisfaction, always striving for continuous improvement.
23 days’ holiday + Bank Holidays
Company Pension scheme
Company Sick Pay (after qualifying period)
Cycle to Work scheme available
Employee rewards and discounts
Option to join Health Care Cash Plan
24⁄7 365-day access to Employee Assistance Programme through Health Assured
Access to on-going learning and development with our online learning platform
Free onsite parking
Life Assurance
